YEW PEI TENG
PAHANG
Summary
Energetic Sales Assistant with strong customer service skills and knack for building lasting relationships. Demonstrates initiative by understanding customer needs and offering tailored solutions. Proficient in point-of-sale systems, stock management, and visual merchandising. Brings positive attitude and commitment to enhancing shopping experience, contributing to increased sales and customer loyalty.
Overview
3
3
years of professional experience
Work History
Sales Assistant
6
KUANTAN , MALAYSIA
06.2024 - 04.2026
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer returns, refunds and exchanges at customer service desk.
- Shared new products and promotions with customer to encourage sales.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
Online Sales Assistant
8
KUANTAN , MALAYSIA
03.2023 - 02.2024
- Coordinated with the dispatch team to guarantee timely and accurate delivery of online purchases.
- Managed customer service operations for online sales, ensuring high levels of customer satisfaction.
- Monitored stock levels on the website, updating product availability promptly to avoid customer disappointment.
- Managed client correspondence, order tracking and data communications.
Education
SPM -
SMK TANAH PUTEH
KUANTAN 01-2022
UPSR -
SJKC YOKE SHIAN
KUANTAN 01-2010
Skills
- Customer relationship management
- Visual merchandising
- Customer service
- Sales support
- Patience and empathy
- Store opening and closing duties
- Refund and exchange processing
- Barcode scanning
- POS Systems
- Discount calculation
- Receipt and invoice generation
Languages
English
Beginner
A1
Malay
Beginner
A1
Chinese (Mandarin)
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Timeline
Sales Assistant
6
06.2024 - 04.2026
Online Sales Assistant
8
03.2023 - 02.2024
SPM -
SMK TANAH PUTEH
UPSR -
SJKC YOKE SHIAN