Yeo Tze Jian
Bedok Singapore
Summary
Driven F&B professional with proven expertise in enhancing customer satisfaction and team performance at BAO SHI F&B MANAGEMENT PTE.LTD. and ALL LIKE CAFE. Excelled in food presentation and strong communication, leading to significant service quality improvements. Skilled in beverage preparation and cleanliness standards, adept at resolving complaints efficiently, ensuring a positive dining experience. Motivated F&B server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
Work History
F&B Server
BAO SHI F&B MANAGEMENT PTE.LTD.
02.2024 - Current
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
F&B Executive
ALL LIKE CAFE
07.2016 - 01.2024
- Managed a high-performing team, providing training and mentoring to ensure consistently excellent service.
- Collaborated closely with other departments to create seamless guest experiences from arrival to departure.
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
Education
High School Diploma -
SISH Institute
Little India,Singapore 04.2001 -
High School Diploma -
SMK DPHA GAPOR
Kuching Sarawak 04.2001 -
Skills
Fine dining experience
Food presentation
Strong Communication Skills
Cleanliness standards
Beverage Preparation
Food safety understanding
Menu Memorization
Cash Handling
Timeline
F&B Server
BAO SHI F&B MANAGEMENT PTE.LTD.
02.2024 - Current
F&B Executive
ALL LIKE CAFE
07.2016 - 01.2024
High School Diploma -
SISH Institute
04.2001 -
High School Diploma -
SMK DPHA GAPOR
04.2001 -
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