Yeong Yi Jie
Manager
Bukit Jalil,Kuala Lumpur,10
Summary
Trustworthy Manager with background aiding company by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations.
Overview
9
9
years of professional experience
Work History
Manager
Lash With Peggy
10.2022 - Current
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored and managed social media accounts.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Executive
TAI ORIENT MEDICAL TOURISM SDN BHD
7 2017 - 4 2022
Internship
The Banjaran Hotspring Retreat
02.2017 - 05.2017
- Front Office department
Practical experience
Tunku Abdul Rahman University College
10.2016 - 01.2017
- Pastry
Practical experience
Tunku Abdul Rahman University College
05.2015 - 09.2016
- Front office, Restaurant and Kitchen
Education
Diploma in Hospitality Management (Hotel Management) -
Tunku Abdul Rahman University College, Perak Branch Campus
PMRandSPM - undefined
Sekolah Menengah Jenis Kebangsaan San Min
UPSR - undefined
Sekolah Jenis Kebangsaan (C) Chong Min
Skills
Familiar with Microsoft Word, Microsoft Power Point, Microsoft Excel, Canva and some Video Editing
Ic No
961226-08-5266
Personal Information
- Ethnicity: Chinese
- Date of Birth: 12/26/96
- Gender: Female
- Nationality: Malaysian
Marital
Single
Languages
Chinese (Mandarin), English, Malay
Native language
Timeline
Manager
Lash With Peggy
10.2022 - Current
Internship
The Banjaran Hotspring Retreat
02.2017 - 05.2017
Practical experience
Tunku Abdul Rahman University College
10.2016 - 01.2017
Practical experience
Tunku Abdul Rahman University College
05.2015 - 09.2016
Customer Service Executive
TAI ORIENT MEDICAL TOURISM SDN BHD
7 2017 - 4 2022
Diploma in Hospitality Management (Hotel Management) -
Tunku Abdul Rahman University College, Perak Branch Campus
PMRandSPM - undefined
Sekolah Menengah Jenis Kebangsaan San Min
UPSR - undefined
Sekolah Jenis Kebangsaan (C) Chong Min
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