Yeoh Ya Qi
Singapore
Overview
15
15
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Flight Attendant - Complex Leader
Scoot
10.2017 - Current
- To frequently monitor the welfare and work ethics of the crew throughout the duration of a flight
- To ensure a cooperative and harmonious work environment
- Prepare accurate reports concerning any significant issues happening onboard
- Assess junior crew members on their Performance Evaluation Report and provide constructive feedbacks for improvement
- Maintain integrity and honesty amongst crew
Customer Service Specialist
Palette Box Pte.Ltd
10.2020 - 08.2021
- Assists with scheduling and supervision of store support team members as well with the day to day flow department
- Escalating queries and concerns when necessary
- Answering phone calls or emails from consumers to respond to questions
- Following up with clients or customers to check that they're satisfied with their purchases
- Troubleshooting common issues with company product or services
Flight Attendant - Cabin Crew
Scoot
07.2016 - 09.2017
- Certified for Airbus 320 and Boeing 787 Dreamliner aircraft
- Understand and fulfill the duties of assigned position during flight
- Remain calm and offer assistance to passengers in the event of an emergency
- Identify and give particular emphasis to passengers with special needs
- Participate and promote inflight services to achieve monthly sales target
Flight Attendant - Cabin Crew
Tiger Airways Singapore
11.2013 - 06.2016
- Certified for Airbus 320 aircraft
Payroll Officer
GIANT HYPERMARKET
07.2012 - 08.2013
- Handle payroll process (headcount between 300-400)
- Preparation of letter of employment, staff orientation and HR related document
- Assist in maintaining accurate personnel documents, attendance sheet and leave records
Auditor
Wt Ng & Co Chartered Accountant
01.2010 - 01.2012
- Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity
- Inspect account books and accounting systems for efficiency and effectiveness
- Review data about material assets, net worth, liabilities, capital stock, surplus, income and expenditures
Education
Bachelor of Arts - Accounting & Finance
Sheffield Hallam University
01.2010 - 12.2010
Advanced Diploma with Business Studies - Accounting
Tunku Abdul Rahman University College
01.2008 - 12.2010
Diploma in Business Studies - Accounting
Tunku Abdul Rahman University College
01.2006 - 12.2008
Awards
- Scoot Top Sales in Inflight F&B Sales, 2024
- Scoot Top Sales in Inflight F&B Sales, 2020
- Scoot Top Sales in inflight Duty Free Sales, 2019
- Scoot Top Sales in Inflight Duty Free Sales, 2018
- Scoot Top Sales in Inflight Duty Free Sales and F&B Sales, 2017
- Scoot Top Sales in Inflight Duty Free Sales and F&B Sales, 2016
- World Airline Badminton Championship, 2017 - 2019
Timeline
Customer Service Specialist
Palette Box Pte.Ltd
10.2020 - 08.2021
Flight Attendant - Complex Leader
Scoot
10.2017 - Current
Flight Attendant - Cabin Crew
Scoot
07.2016 - 09.2017
Flight Attendant - Cabin Crew
Tiger Airways Singapore
11.2013 - 06.2016
Payroll Officer
GIANT HYPERMARKET
07.2012 - 08.2013
Auditor
Wt Ng & Co Chartered Accountant
01.2010 - 01.2012
Bachelor of Arts - Accounting & Finance
Sheffield Hallam University
01.2010 - 12.2010
Advanced Diploma with Business Studies - Accounting
Tunku Abdul Rahman University College
01.2008 - 12.2010
Diploma in Business Studies - Accounting
Tunku Abdul Rahman University College
01.2006 - 12.2008