YEOH LEE KWAN
Senior Analyst, Order To Cash (O2C)
SERI KEMBANGAN
Summary
To secure a position where my qualities of a fast learner and the ability to take on new challenges can be used.
Accurate Senior Analyst with exceptional teamwork, leadership, and communication skills. Over 14 years of experience working on large-scale projects and handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Senior Analyst, Order to Cash (O2C)
Pall Corporation
01.2022 - Current
- Managing North America region portfolio.
- Provide forecast and update BU Finance report by monthly basic.
- Oversee and manage a high value portfolio of accounts.
- Manage daily inbound calls from internal and external customers.
- Monitoring and managing overdue accounts and follow up on outstanding invoices.
- Work with customers to resolve any billing disputes or discrepancies in a timely manner.
- Escalate issues to senior management when necessary.
- Contact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment terms.
- Work closely with Commercial Team / BU Finance and Customer Service, to address account issues and provide comprehensive solutions.
- Facilitate communication between customers and internal teams.
- Maintain accurate records of all communications and transactions related to collections.
- Release daily orders request based on account.
- Deliver monthly collection target / DSO and Past Due AR KPI as set by Corporate.
- Provides recommendation on monthly bad debts provision and write offs.
- Ensure all collections activities comply with company policies and legal regulations.
Senior Credit Control Executive I
FUJI XEROX ASIA PACIFIC PTE LTD
09.2014 - 01.2022
- To release daily orders and services.
- To daily call customer to check payment.
- To maintain efficient records of collection activities.
- To sorting and send monthly statement to customers.
- To sending reminders & LOD to customer.
- To retrieve invoices & DO and send to customer.
- To do invoice batching for special handling customer.
- To reconciliation of disputed accounts.
- To research unallocated cash for posting to debtor ledger.
- To evaluate customers for opening new accounts.
- To review bad debt customers with Sales Team.
- To prepare legal file to Legal department.
- To external meeting with customers who have financial difficulties.
- To raise CN and Invoice request for billing dispute customers.
Senior Query Hotline Agent and Credit Control Executive
DHL Express (Malaysia) Sdn Bhd
01.2011 - 04.2014
- To prepare billing adjustments for processing by Billing Department.
- To keep Sales Team and Credit Control and Collection Supervisor informed of collection difficulties.
- To interface with Major Account customers to solve credit and billing problem in a timely manner.
- To retrieve invoices and airway bills on request and send to customers.
- To ensure special billing request by customers are met.
- To engage in direct collection of receivables.
- To research unallocated cash for posting to debtor ledger.
- To maintain efficient records of collection activities.
- To monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action.
- Resolve customer’s queries from multiple channels promptly.
- Cross function liaison to handle billing adjustments attributed by customers.
- Retrieve and follow-up undelivered documentations upon request by customers.
- Communicate and liaise with overseas DHL locations for special customer queries.
Purchasing and Logistic Assistant
Woodlandor Wood Products Sdn Bhd
07.2010 - 12.2010
- Provides technical and administrative assistance by assisting with purchasing documentation, spreadsheets and customer service.
- Assisting includes data entry, maintaining and entering purchase orders, maintaining and compiling purchasing reports, and working with accounts payable regarding supplier and vendor invoices.
- Expediting materials from suppliers and ensure on-time delivery.
- Prepare shipping documents, liaise with forwarder on shipments.
Research Assistant
University Putra Malaysia
01.2010 - 06.2010
- Interview NPC patient and control regarding the food type and occupation.
- Collecting blood sample.
Executive, Customer Relationship (Call Centre)
Hong Leong Bank Berhad
06.2009 - 10.2009
- Reply customer’s inquiry about bank product and service.
- Handle customer’s request for credit card and CASA account.
- Promoting balance transfer, cash on call, card protection plan and credit shield plus.
Education
Bachelor of Science. (Hons) - Marine Biology
NATIONAL UNIVERSITY OF MALAYSIA (UKM)
Master of Science - Marine Chemistry
NATIONAL UNIVERSITY OF MALAYSIA (UKM)
Malaysia Higher School Certificate - General Paper, Biology, Chemistry, Mathematics
SMK TELOK AIR TAWAR
Sijil Pelajaran Malaysia - Malay Language, English Language, Moral knowledge, History, Mathematics, Additional Mathematics, Physics, Chemistry, Biology, Account
SMK KAMPUNG KASTAM
Skills
MS Office
SAP system
Oracle system
Collection
Forecasting
Negotiation
Account reconciliation
Report preparation
Customer Rapport
Adaptability
Flexibility
Leadership
Self-confidence
Willingness to learn
Active listening
Team player
Independence
Cooperation
Relationship building
Personal Information
- Date of Birth: 01/07/83
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Senior Analyst, Order to Cash (O2C)
Pall Corporation
01.2022 - Current
Senior Credit Control Executive I
FUJI XEROX ASIA PACIFIC PTE LTD
09.2014 - 01.2022
Senior Query Hotline Agent and Credit Control Executive
DHL Express (Malaysia) Sdn Bhd
01.2011 - 04.2014
Purchasing and Logistic Assistant
Woodlandor Wood Products Sdn Bhd
07.2010 - 12.2010
Research Assistant
University Putra Malaysia
01.2010 - 06.2010
Executive, Customer Relationship (Call Centre)
Hong Leong Bank Berhad
06.2009 - 10.2009
Master of Science - Marine Chemistry
NATIONAL UNIVERSITY OF MALAYSIA (UKM)
Malaysia Higher School Certificate - General Paper, Biology, Chemistry, Mathematics
SMK TELOK AIR TAWAR
Sijil Pelajaran Malaysia - Malay Language, English Language, Moral knowledge, History, Mathematics, Additional Mathematics, Physics, Chemistry, Biology, Account
SMK KAMPUNG KASTAM
Bachelor of Science. (Hons) - Marine Biology
NATIONAL UNIVERSITY OF MALAYSIA (UKM)