Yeoh Jing Heng
Perlis
Summary
I am 28 years old. I am an enthusiastic and dedicated professional with extensive experience in retail management and sales. My passion for delivering exceptional customer service and driving sales growth aligns perfectly with your team's goals. I am eager to bring my skills as a Shop Manager and Retail Salesperson to your esteemed company, contributing to a positive shopping experience and fostering lasting customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shop Manager
DHL
Perlis, Malaysia
11.2020 - Current
- Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
- Monitored employee performance, providing feedback and coaching to improve service delivery.
- Tracked shipments and resolved delivery issues to ensure timely product availability.
- Managed finances by controlling budgets and authorising expenditures to align with operational goals.
- Maintained high standards of customer service to enhance customer satisfaction and loyalty.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
Retail Salesperson
More I.T. Sdn Bhd
Perlis, Malaysia
06.2020 - 08.2020
- Consulted with customers to assess requirements and budgets to recommend products, cross-selling or upselling where appropriate.
- Demonstrated products to customers to show features and promote items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Built displays of items for special promotions and updated signs with correct pricing.
- Worked flexibly across multiple customer access points.
Retail Salesperson
Maxis
Perlis, Malaysia
12.2015 - 04.2016
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Advised customers on product range, price, delivery, warranties and product use.
- Ensured sales growth by providing excellent product knowledge to customers and engaging in friendly conversation.
- Coordinated with suppliers to resolve delivery discrepancies, ensuring stock levels were maintained according to plan.
- Maintained fully stocked store by conducting regular stock counts, ordering low supplies and replenishing shelves when needed.
Retail Salesperson
Kang Store
Perlis, Malaysia
01.2011 - 06.2014
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Located products on customers' behalf and assisted with check-out upon request to complete sales.
- Consulted with customers to assess requirements and budgets to recommend products, cross-selling or upselling where appropriate.
- Assessed customer product budget and requirements through consultations.
- Engaged in continuous learning about new products and brands to offer up-to-date information and advice to customers.
Education
Bachelor of Science - Bachelor in Computer Science (Hons)
UOW Malaysia KDU Penang University College
Penang01-2021
Bachelor of Science - Diploma in Science (Computer Science and Management Mathematic)
Tunku Abdul Rahman University College
Penang01-2018
Skills
- Sales strategy
- Customer relationship
- Customer service
- Team management
- Problem solving
- Good communicator
Languages
English
Upper Intermediate
B2
Chinese (Mandarin)
Upper Intermediate
B2
Malay
Intermediate
B1
Certification
Capital Asset Pricing Model (CAPM)
Hobbies and interests
- Playing Badminton
- Playing Computer Games
- Traveling
Timeline
Shop Manager
DHL
11.2020 - Current
Retail Salesperson
More I.T. Sdn Bhd
06.2020 - 08.2020
Retail Salesperson
Maxis
12.2015 - 04.2016
Retail Salesperson
Kang Store
01.2011 - 06.2014
Bachelor of Science - Bachelor in Computer Science (Hons)
UOW Malaysia KDU Penang University College
Bachelor of Science - Diploma in Science (Computer Science and Management Mathematic)
Tunku Abdul Rahman University College