Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and interests
Timeline
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Yeoh Jing Heng

Yeoh Jing Heng

Perlis

Summary

I am 28 years old. I am an enthusiastic and dedicated professional with extensive experience in retail management and sales. My passion for delivering exceptional customer service and driving sales growth aligns perfectly with your team's goals. I am eager to bring my skills as a Shop Manager and Retail Salesperson to your esteemed company, contributing to a positive shopping experience and fostering lasting customer relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shop Manager

DHL
Perlis, Malaysia
11.2020 - Current
  • Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
  • Monitored employee performance, providing feedback and coaching to improve service delivery.
  • Tracked shipments and resolved delivery issues to ensure timely product availability.
  • Managed finances by controlling budgets and authorising expenditures to align with operational goals.
  • Maintained high standards of customer service to enhance customer satisfaction and loyalty.
  • Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.

Retail Salesperson

More I.T. Sdn Bhd
Perlis, Malaysia
06.2020 - 08.2020
  • Consulted with customers to assess requirements and budgets to recommend products, cross-selling or upselling where appropriate.
  • Demonstrated products to customers to show features and promote items.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Built displays of items for special promotions and updated signs with correct pricing.
  • Worked flexibly across multiple customer access points.

Retail Salesperson

Maxis
Perlis, Malaysia
12.2015 - 04.2016
  • Assisted customers in selecting products that best fit their personal needs and preferences.
  • Advised customers on product range, price, delivery, warranties and product use.
  • Ensured sales growth by providing excellent product knowledge to customers and engaging in friendly conversation.
  • Coordinated with suppliers to resolve delivery discrepancies, ensuring stock levels were maintained according to plan.
  • Maintained fully stocked store by conducting regular stock counts, ordering low supplies and replenishing shelves when needed.

Retail Salesperson

Kang Store
Perlis, Malaysia
01.2011 - 06.2014
  • Assisted customers in selecting products that best fit their personal needs and preferences.
  • Located products on customers' behalf and assisted with check-out upon request to complete sales.
  • Consulted with customers to assess requirements and budgets to recommend products, cross-selling or upselling where appropriate.
  • Assessed customer product budget and requirements through consultations.
  • Engaged in continuous learning about new products and brands to offer up-to-date information and advice to customers.

Education

Bachelor of Science - Bachelor in Computer Science (Hons)

UOW Malaysia KDU Penang University College
Penang
01-2021

Bachelor of Science - Diploma in Science (Computer Science and Management Mathematic)

Tunku Abdul Rahman University College
Penang
01-2018

Skills

  • Sales strategy
  • Customer relationship
  • Customer service
  • Team management
  • Problem solving
  • Good communicator

Languages

English
Upper Intermediate
B2
Chinese (Mandarin)
Upper Intermediate
B2
Malay
Intermediate
B1

Certification

Capital Asset Pricing Model (CAPM)

Hobbies and interests

  • Playing Badminton
  • Playing Computer Games
  • Traveling

Timeline

Shop Manager

DHL
11.2020 - Current

Retail Salesperson

More I.T. Sdn Bhd
06.2020 - 08.2020

Retail Salesperson

Maxis
12.2015 - 04.2016

Retail Salesperson

Kang Store
01.2011 - 06.2014

Bachelor of Science - Bachelor in Computer Science (Hons)

UOW Malaysia KDU Penang University College

Bachelor of Science - Diploma in Science (Computer Science and Management Mathematic)

Tunku Abdul Rahman University College
Yeoh Jing Heng