Yen Teng Ong
Senior Sales Executive
Bayan Lepas,Penang
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Jew. Senior Sales Executive
Richard Hung Jew.
Singapore, Singapore
12.2015 - 12.2019
- Employed problem-solving techniques to effectively resolve customer complaints.
- Executed strategies to reduce complaint volume from existing customers.
- Cultivated strong working relationships with customers to enhance satisfaction with products and services.
- Recorded customer interactions ensuring comprehensive audit trail.
- Resolved escalated situations through effective communication with customers to achieve satisfactory resolutions.
- Delivered exemplary customer service and support to clients, addressing inquiries effectively.
- Partnered closely with other departments to deliver comprehensive solutions for customer issues.
- Operated various computer systems and applications while employing search tools to locate information.
- Managed escalated calls with professionalism by attentively assessing individual customer needs before providing tailored solutions.
Customer Service Representative
UBASE ASIA
09.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Executive
Aegis
02.2023 - 09.2025
- Employed problem-solving techniques to effectively resolve customer complaints.
- Executed strategies to reduce complaint volume from existing customers.
- Cultivated strong working relationships with customers to enhance satisfaction with products and services.
- Recorded customer interactions ensuring comprehensive audit trail.
- Resolved escalated situations through effective communication with customers to achieve satisfactory resolutions.
- Delivered exemplary customer service and support to clients, addressing inquiries effectively.
- Partnered closely with other departments to deliver comprehensive solutions for customer issues.
- Operated various computer systems and applications while employing search tools to locate information.
- Managed escalated calls with professionalism by attentively assessing individual customer needs before providing tailored solutions.
Sales Supervisor
Unique Phone and communities
01.2014 - 11.2015
- elevated to sales supervisor within three months.
- operate within Oppo phone retail environment.
- selling mobile devices and umobile plans.
- Monitor inventory levels and replenish stocks as part of daily routine.
- Guides junior sales executive in closing sales.
- execute daily sales reports.
- maintaining shop monthly targets through special promotions
- addressing customers with expertise.
- interacting with diverse individuals daily.
- capable of performing night shift duties.
Sales Executive
Chan Furniture and Electrical
04.2012 - 10.2013
- highest-performing salesperson in Kulai branch.
- Assess inventory status each day
- grasp client expectations.
- maintain comprehensive knowledge of electrical products and furniture.
- optimized customer installation roadmap.
- managed delivery of customer services.
- regular engagement with customer HR and general employees.
- Handled customer feedback to identify and resolve issues promptly. Solved problems efficiently, resulting in increased customer satisfaction. Engaged with customers to foster a positive service environment.
Education
Institute -
Nan Yang Geologist institute
Singapore01.2017
SPM -
SMK SERI GARING
Selangor01.2012
Skills
Great communicator
Microsoft word
Microsoft Excel
Data Mining
Fast learner
Time management
Ability to work under pressure
High efficiency
Observant
Helpful
Easygoing
Personal Information
Gender: Female
Timeline
Customer Service Representative
UBASE ASIA
09.2025 - Current
Customer Service Executive
Aegis
02.2023 - 09.2025
Jew. Senior Sales Executive
Richard Hung Jew.
12.2015 - 12.2019
Sales Supervisor
Unique Phone and communities
01.2014 - 11.2015
Sales Executive
Chan Furniture and Electrical
04.2012 - 10.2013
Institute -
Nan Yang Geologist institute
SPM -
SMK SERI GARING