Results-driven sales professional with proven track record in fostering client relationships and driving contract renewals. Known for strong collaboration skills and adaptability in dynamic environments. Adept at strategic negotiation, customer engagement, and leveraging CRM tools to achieve targets. Reliable team player focused on delivering optimal outcomes.
Hi, I’m
Yen Nguyen
Sales Specialist
Vinh Hung Ward, Ha Noi
Summary
Overview
11
years of professional experience
Work History
Elite Technology Joint Stock Company
Renewal Sales Specialist – Red Hat & SOTI
01.2023 - Current
Job overview
- Revenue Growth: Generated over USD 3.5M in total renewal revenue across Vietnam & CLM markets, consistently maintaining a retention rate above 85%.
- Strategic Transformation: Spearheaded the migration of 20+ key enterprise accounts from perpetual licensing to subscription models, increasing long-term account value by 15%.
- Pipeline Management: Owned the end-to-end renewal forecast with 95% accuracy, utilizing proactive risk mitigation to minimize churn and maximize renewal-won outcomes.
- Deal Structuring: Orchestrated complex negotiations for multi-year and co-term agreements, collaborating with Vendor Sales and Finance to optimize pricing and payment terms.
- Cross-Functional Leadership: Partnered with Marketing and Operations to execute demand generation campaigns, resulting in a 10% increase in qualified renewal leads.
Elite Technology Joint Stock Company
Sales Operations Specialist – Red Hat & Huawei
01.2021 - 01.2023
Job overview
- Order Fulfillment: Managed the full order-to-cash cycle, ensuring 100% compliance with vendor pricing policies and reducing processing errors to near zero.
- Process Optimization: Streamlined the quotation and contract drafting process, cutting down turnaround time by 20% for partners and end-users.
- Regional Coordination: Acted as the primary liaison with APAC vendor teams to resolve complex entitlement and delivery issues, ensuring on-time delivery rates of 98%.
- Financial Control: Oversaw payment tracking and collections, coordinating closely with Finance to reduce Days Sales Outstanding (DSO).
Elite Technology Joint Stock Company
Sales Operations Executive – VMware & Marketing Fund Management
01.2020 - 01.2021
Job overview
- Operations Management: Processed sales contracts and Purchase Orders (POs) for VMware products, ensuring seamless license activation and warranty adherence.
- MDF Management: Managed an annual Marketing Development Fund (MDF) budget of ~$50k, overseeing planning, reconciliation, and compliance with strict vendor guidelines.
- Support Excellence: Provided critical after-sales support, resolving license activation issues within 24 hours to maintain high customer satisfaction scores.
CARPA Commercial Vietnam JSC
CRM Administrator
01.2017 - 01.2020
Job overview
- Lifecycle Management: Managed the renewal service lifecycle for 500+ accounts, utilizing CRM data to automate expiration notifications and improve timely renewals.
- Service Optimization: Collaborated with technical teams to refine maintenance workflows, resulting in a 15% reduction in customer complaints.
- Admin Efficiency: Streamlined the processing of maintenance forms and payment collections, ensuring accurate financial recording.
Bao Minh Business Agricultural Products Processing JSC
Sales admin
01.2015 - 01.2017
Job overview
- Order Processing: Processed high-volume POs from sales teams and partners, serving as the central link between sales and factory production.
- Logistics Coordination: Managed shipping schedules to ensure on-time delivery, maintaining a 99% delivery success rate.
- Sales Support: Consolidated complex sales data to support management in tracking performance and program effectiveness.
Education
Thuongmai UniversityHanoi
Bachelor's Degree from Economics And International Business
01.2015
University Overview
Skills
Client relationship management
Organizational time strategies
Negotiation expertise
Proficient in managing objections
Pipeline process optimization
Effective multitasking
Sales metrics tracking
Expertise in advanced Excel functions
Timeline
Renewal Sales Specialist – Red Hat & SOTI
Elite Technology Joint Stock Company
01.2023 - Current
Sales Operations Specialist – Red Hat & Huawei
Elite Technology Joint Stock Company
01.2021 - 01.2023
Sales Operations Executive – VMware & Marketing Fund Management
Elite Technology Joint Stock Company
01.2020 - 01.2021
CRM Administrator
CARPA Commercial Vietnam JSC
01.2017 - 01.2020
Sales admin
Bao Minh Business Agricultural Products Processing JSC
01.2015 - 01.2017
Thuongmai University
Bachelor's Degree from Economics And International Business