Yen Lynn Ng

Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Handled business administration functions such as payroll, cash register counting, and supply ordering.

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Filled in for absent employees in any position in cafe, keeping operations efficient even when shorthanded.

Negotiated contracts with suppliers to secure competitive prices for products.

Managed staff schedules and maintained adequate coverage for all shifts.

Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standard

Maintained clean and organized restaurant to comply with hygiene and health regulations.

Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Greeted and seated guests to provide friendly and welcoming experience.

Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Identified and resolved unauthorized, unsafe, or ineffective practices. Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Trained and guided team members to maintain high productivity and performance metrics.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Managed purchasing, sales, marketing and customer account operations efficiently

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Supervised team members to confirm compliance with set procedures and quality requirements.

Built strong relationships with customers through positive attitude and attentive response.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Evaluated staff performance and provided coaching to address inefficiencies.

Educated staff on organizational mission and goals to help employees achieve success.

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Monitored customer feedback to improve barista performance and customer service. Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created new training guidelines, and provided staff orientation and training.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
• Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
• Used POS system to accurately enter orders and process payments. Promoted additional items with beverages, increasing store sales.

- Learn with department managers to help intern gain competencies and confidence.

- Assisted intern with résumé development, employment applications and interviewing to secure internship and competitive position.