Yen Lee Goh
Puchong,Selangor
Summary
Proven Technology Risk Manager with a track record of enhancing IT risk management at Affin Bank Group. Leveraged analytical skills, risk advisory expertise, regulatory compliance to identify and mitigate emerging technology threats, significantly improving risk reporting process. Committed to continuous learning, I am always seeking opportunities to expand my knowledge and skills.
Overview
14
14
years of professional experience
Work History
Technology Risk Manager
Affin Bank Group
Kuala Lumpur
08.2023 - Current
- Responsible to perform regular IT risk monitoring and reporting. Prepare and analyze technology risk reports for the Banking Group.
- Review and maintain technology risk metrics, including management dashboard and reporting.
- Responsible to prepare and provide timely and accurate reporting on Technology Risk-related matters to Management and Board-delegated committees.
- Conduct an independent assessment review to identify, assess, and evaluate potential and emerging IT and cyber threats, as well as strategies to reduce, mitigate, or transfer the IT and cyber risk, particularly on Monthly Reporting.
- Perform risk analytics on the data collated from internal or external sources, forming leading and lagging risk indicators to identify IT risks that have not yet surfaced.
- Provide advisory, guidance, and recommendation on aspects related to technology risks, particularly in the area of information security and controls, and ensure compliance with the internal IT policies and procedures, as well as regulatory guidelines.
- Responsible for driving and supporting the technology risk awareness and training program.
- Work closely with the business continuity management team and IT team in defining/updating the issue management, as well as crisis management and communication processes.
- Work with the Technology team to ensure relevant regulatory, banking industry, and IT best practices are in place or incorporated into the existing policy, procedures, and standards.
- Monitor and report the compliance status of the policies, frameworks, and other technology-related regulatory requirements.
- Provide assistance and support to the first line of defense on the establishment of a Technology Risk awareness and training program.
- Keep abreast of the latest technology and the emerging technology threat landscape.
- Support the Head of Technology Risk (CISO), GCRO, and Senior Management in overseeing the effective implementation of technology risk management at the entity level.
Application Support Analyst
Prudential Assurance Malaysia Berhad
09.2013 - 07.2023
- Delivering 24/7 support to business users on various technical issues and resolving application errors, data discrepancies, and queries.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
- Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
- Collaborated with development teams to identify root causes of recurring issues, resulting in more stable applications for end users.
- Optimized system performance through routine maintenance tasks, such as log file reviews, and server health checks.
- Performed software application and disaster recovery testing to guarantee business readiness following failovers.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
Application Support Analyst
Cuscapi Berhad
07.2010 - 08.2013
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Enhanced application performance by conducting thorough system analyses and implementing necessary updates.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
- Collaborated with business owners, vendors, and other team members to evaluate and recommend solutions to complex problems and requests.
- Supported daily operations and system maintenance procedures.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Conducted comprehensive data analysis to identify trends and areas for improvement, leading to better-informed decision-making processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
Bachelor of Science - Computer Science
University Putra Malaysia
Selangor, Malaysia 04.2001 -
Skills
Key risk indicators
Risk advisory
Analytical Skills
Risk Reporting
Incident Management
ITIL Framework
Risk Management
IT Risk Assessment
Regulatory Compliance
Timeline
Technology Risk Manager
Affin Bank Group
08.2023 - Current
Application Support Analyst
Prudential Assurance Malaysia Berhad
09.2013 - 07.2023
Application Support Analyst
Cuscapi Berhad
07.2010 - 08.2013
Bachelor of Science - Computer Science
University Putra Malaysia
04.2001 -
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