Yen Hau Tin
Product Manager
Teluk Panglima Garang
Summary
Experienced Technical Sales Support Manager with over 8 years in the construction and technical mortar industry. Strong background in site operations, client relations, product training, and team leadership. Seeking a challenging role in technical sales, business development, or project management to leverage expertise in product application and customer engagement.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Product Manager - Building Finishing
Sika Kimia Sdn Bhd
04.2024 - Current
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed product demonstrations and testimonials for performance evaluation.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Liaised with clients to better understand business needs and current market landscape.
Technical Sale Support Manager
Sika Kimia Sdn Bhd
03.2016 - 04.2024
- Company Overview: Technical Mortar Manufacturer
- Site Briefing, Presentation and Demonstration (Main Contractor / Sub Contractor / Architect / Tile Supplier / Developer)
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Managed specialist team to provide technical assistance and customer service.
- Coached employees through day-to-day work and complex problems.
- Collaborated with sales and marketing teams to align support services with promotional activities.
- Created, prepared, and delivered reports to various departments.
Senior Sales Associate
Machines Sdn Bhd
01.2012 - 02.2016
- Company Overview: Apple Premium Reseller
- Daily Report
- Timetable Arrangement
- Problem solving (customer complaints/stocks requests)
- Merchandising
- Apple Premium Reseller
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
Education
SPM -
SMK Seksyen 24
STPM - undefined
SMK Sultan Salahuddin Abdul Aziz Shah
Bachelor in Business & Management - undefined
University of Sunderland
Skills
- Advance in Microsoft Offices (Word/PowerPoint/Excel)
- Advance in Windows Operating System (Windows)
- Advance in Microsoft Offices (Word/PowerPoint/Excel)
Achievements Workshops
- Participation in Creating College Campaign for raises donation and awareness about social.
- Participation in Apple Champion Program
- Participation in Apple Workshop Training Programs
- Participation in QLASSIC Awareness Programs
- Participation in Public Speaker and Presentation Skill Improvement Programs
Looking For Position
Equivalent or Higher Position
Profile
- Age: 34
- Date of Birth: 12/01/1991
- Gender: Male
- Race: Chinese
- Nationality: Malaysian
- Marital Status: Married
IC Number
910112-14-5103
Timeline
Product Manager - Building Finishing
Sika Kimia Sdn Bhd
04.2024 - Current
Technical Sale Support Manager
Sika Kimia Sdn Bhd
03.2016 - 04.2024
Senior Sales Associate
Machines Sdn Bhd
01.2012 - 02.2016
STPM - undefined
SMK Sultan Salahuddin Abdul Aziz Shah
Bachelor in Business & Management - undefined
University of Sunderland
SPM -
SMK Seksyen 24
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