Yee Zhin Ng
Customer Service
Kuala Lumpur,14
Summary
Adept Customer Service Executive with a proven track record at Doo Technology, excelling in customer relationship management and problem-solving. Enhanced team productivity by monitoring and feedback, reducing call times significantly while ensuring high-quality service. Skilled in CRM software and maintaining professionalism under pressure, consistently achieving positive outcomes in customer engagement and issue resolution.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Executive
Doo Technology
07.2020 - Current
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer funds errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Asked open-ended questions and researched issues in system to resolve various customer funds errors.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
No Degree - Secondary School
SMJK Pei Yuan
Kampar, Perak, Malaysia 04.2001 -
No Degree - Primary School
SJKC Pei Yuan
Kampar, Perak, Malaysia 04.2001 -
Skills
Payment management
Online chat and email
Live chat support
Technical Support
CRM Software
Customer Service
Problem-Solving
Multitasking Abilities
Calm and Professional Under Pressure
Funds Order and Refund Processing
Timeline
Customer Service Executive
Doo Technology
07.2020 - Current
No Degree - Secondary School
SMJK Pei Yuan
04.2001 -
No Degree - Primary School
SJKC Pei Yuan
04.2001 -
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