Microsoft Excel
YEE VON CHEANG
Ampang, Selangor
Summary
I have the ability of enhancing office efficiency and client satisfaction through expert office management and exceptional customer service.
Skilled in Microsoft Excel and relationship building, I significantly improved document control processes and fostered professional relationships, contributing to a positive and productive work environment.
I am an organized and dedicated person with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I'm fluent in 3 different Languages which is Chinese, Cantonese and English. Can understand Malay, Hokkien, Hakka an am currently learning Japanese in my own pace. I am an avid learner especially towards language field, I am looking forward to get in touch with Arabic and to continue my Swedish learning if possible.
Overview
4
4
years of professional experience
46
46
years of post-secondary education
5
5
Languages
Work History
Administrative Assistant
BEAUDC SDN BHD
03.2024 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
EDUCATIONAL CENTRE ASSISTANT
LK EDU GROUP
08.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Offered variety of stimulating learning materials and resources for use in educational activities.
- Supported teachers in developing differentiated instruction to accommodate various learning styles and needs.
- Organize and prepare teaching material for tutors.
- Organize and prepare assignments for students.
Beautician
HERBALINE
03.2023 - 02.2024
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all spa products and services.
- Increased revenue through effective customer service and inventory management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
ONLINE SHOP SET UP STAFF
KUMOTEN
03.2021 - 11.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented targeted marketing strategies to attract new customers and boost overall revenue growth.
- Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
- Maintained a safe and secure online shopping environment by implementing cybersecurity measures, protecting customer data and ensuring privacy.
Education
No Degree - PURE SCIENCE
HOME SCHOOL
04.2001 - 10.2025
No Degree - NO SPECIFIC PROFESSION
TSUNJIN HIGH SCHOOL
04.2001 - 12.2022
Skills
Office Administration
Software
Microsoft Word
Google Document
Google Sheet
Canva
Timeline
Administrative Assistant
BEAUDC SDN BHD
03.2024 - Current
Beautician
HERBALINE
03.2023 - 02.2024
EDUCATIONAL CENTRE ASSISTANT
LK EDU GROUP
08.2022 - Current
ONLINE SHOP SET UP STAFF
KUMOTEN
03.2021 - 11.2021
No Degree - PURE SCIENCE
HOME SCHOOL
04.2001 - 10.2025
No Degree - NO SPECIFIC PROFESSION
TSUNJIN HIGH SCHOOL
04.2001 - 12.2022
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