Microsoft Excel
YEE VON CHEANG
PURE SCIENCE STUDENT
Ampang, Selangor,10
Summary
I have the ability of enhancing office efficiency and client satisfaction through expert office management and exceptional customer service.
Skilled in Microsoft Excel and relationship building, I significantly improved document control processes and fostered professional relationships, contributing to a positive and productive work environment.
I am an organized and dedicated person with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I'm fluent in 3 different Languages which is Chinese, Cantonese and English. Can understand Malay, Hokkien, Hakka an am currently learning Japanese in my own pace. I am an avid learner especially towards language field, I am looking forward to get in touch with Arabic and to continue my Swedish learning if possible.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
BEAUDC SDN BHD
03.2024 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
EDUCATIONAL CENTRE ASSISTANT
LK EDU GROUP
08.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Offered variety of stimulating learning materials and resources for use in educational activities.
- Supported teachers in developing differentiated instruction to accommodate various learning styles and needs.
- Organize and prepare teaching material for tutors.
- Organize and prepare assignments for students.
Beautician
HERBALINE
03.2023 - 02.2024
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all spa products and services.
- Increased revenue through effective customer service and inventory management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
ONLINE SHOP SET UP STAFF
KUMOTEN
03.2021 - 11.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented targeted marketing strategies to attract new customers and boost overall revenue growth.
- Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
- Maintained a safe and secure online shopping environment by implementing cybersecurity measures, protecting customer data and ensuring privacy.
Education
No Degree - PURE SCIENCE
HOME SCHOOL
Ampang, Selangor, Malaysia 04.2001 -
No Degree - NO SPECIFIC PROFESSION
TSUNJIN HIGH SCHOOL
Kuala Lumpur, Malaysia 04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Microsoft Excel
Microsoft Word
Customer Service
Document Control
Time Management
Appointment Scheduling
Office Management
File Organization
Minute Taking
Documentation and control
Critical Thinking
Strong Problem Solver
Deadline-oriented
CHINESE Fluency
CANTONESE Fluency
ENGLISH Fluency
Social media knowledge
Professional and mature
Staff Motivation
Paperwork drafting
Relationship Building
Workflow Planning
Software
Microsoft Word
Google Document
Google Sheet
Canva
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Advanced
C1
Malay
Elementary
A2
Swedish
Beginner
A1
Japanese
Beginner
A1
Interests
Sketching
Music (Vocal and Guitar)
Reading
Doing Sports
Learning languages
Writing
Poems
Timeline
Administrative Assistant
BEAUDC SDN BHD
03.2024 - Current
Beautician
HERBALINE
03.2023 - 02.2024
EDUCATIONAL CENTRE ASSISTANT
LK EDU GROUP
08.2022 - Current
ONLINE SHOP SET UP STAFF
KUMOTEN
03.2021 - 11.2021
No Degree - PURE SCIENCE
HOME SCHOOL
04.2001 -
No Degree - NO SPECIFIC PROFESSION
TSUNJIN HIGH SCHOOL
04.2001 -