Yee Ting (Hazel) Wong
Business Analyst
Subang Jaya, Selangor
Summary
Dynamic Senior Business Analyst with a proven track record at GrowthOps Asia and AIA Insurance, enhancing business processes and user satisfaction through expert stakeholder management and Agile methodologies. Excelled in mentoring and leading cross-functional teams, significantly improving project deliverability and fostering professional growth. Skilled in requirements gathering and business process mapping, with a keen focus on achieving strategic objectives. Led initiatives to enhance AIA's website and optimize BAU processes, driving improvements in functionality and user experience.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Business Analyst
GrowthOps Asia
03.2023 - Current
- Managed stakeholder expectations through clear, transparent communication and regular status updates, ensuring alignment of project deliverables with business objectives.
- Led requirement gathering workshops, clarifying project objectives and deliverables for all stakeholders.
- Collaborated with cross-functional teams to ensure a unified and effective approach to business analysis.
- Implemented Agile and Waterfall methodologies, improving team adaptability and responsiveness to changing project requirements (WISE project & BAU)
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Developed comprehensive user stories for system improvements, resulting in enhanced functionality and better user satisfaction.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Partnered with the UI/UX team to align on design objectives, ensuring seamless user experiences and achieving project goals on WISE project.
Sales Representative
Michael Kors
01.2020 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Boosted sales revenue by implementing targeted strategies and optimizing retail operations, driving increased customer engagement and conversions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Assisted clients with fashion styling.
- Managed register transactions.
- Processed stock deliveries.
Education
Bachelor of Science - Economics
HELP University
Kuala Lumpur, Malaysia 04.2001 -
Diploma in Business Administration
SEGi University
12-2017
Skills
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
User acceptance testing
Software development lifecycle
Team collaboration
Project management
Problem-solving
Time management
Product development
Agile methodologies
Timeline
Senior Business Analyst
GrowthOps Asia
03.2023 - Current
Sales Representative
Michael Kors
01.2020 - 06.2020
Bachelor of Science - Economics
HELP University
04.2001 -
Diploma in Business Administration
SEGi University
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