Yee Lin Hor
ASSISTANT OPERATION MANAGER
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Assistant Operation Manager
Hainan Village Malayan Kopitiam
10.2023 - Current
- Company Overview: Food Industry, Operation, Assistant Operation Manager.
- Assist in the daily management of F&B operations, ensuring smooth and efficient service.
- Oversee and maintain standards for food and beverage service, hygiene, and safety.
- Assist in planning, coordinating, and executing F&B activities, including events and promotions.
- Assist with recruitment, performance reviews, and employee development.
- Handle employee issues and address concerns promptly.
- Ensure high levels of customer satisfaction and address guest complaints.
- Prepare reports on sales, expenses, and other financial data.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
Content Moderator
Bytedance
05.2022 - 10.2023
- Company Overview: Internet, Content Safety, Content Moderator.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Review content that has high viewers ratings that pass first round of moderations to see any violations on the content.
- Must ensure content that is approved is healthy and safe for viewers.
- Ensure confidentiality security, integrity and privacy of data as top priority.
- Recognize trends and patterns of recent trends and escalating any issues outside company policy to the advisors.
- Review videos that can be pushed or recommended to viewers.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Customer Relation Officer
Hong Leong Bank Berhad
10.2019 - 05.2022
- Company Overview: Banking / Financial Services, Customer Service, Call Centre Senior Executive.
- Responsible for handling calls from new and existing customer regarding a variety of request.
- Assist customer queries regarding bank products.
- Keep up to date on new or enhanced products and services to assist consumer better.
- Cross-sell financial products and services during customer interactions.
- Block card lost or scam or fraud.
- Handle customer complaints.
- Handle priority banking customers issues.
- Made customers aware of current and new programs and services.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues, sharing best practices, and collaborating on initiatives aimed at enhancing team performance.
Shop Helper
Sing Hup Foong Bakery
05.2015 - 10.2019
- Company Overview: Food Industry, Customer Service, Cashier/helper.
- Family business.
- Cashier.
Customer Service Representative
Hong Leong Bank Berhad
03.2010 - 03.2012
- Responded to customer requests for products, services, and company information.
- Assist customer queries regarding bank products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Relation Officer
Resort World Genting
07.2008 - 01.2010
- Company Overview: Hotel/Hospitality, Customer Service, Call center officer.
- Handle inbound and outbound calls.
- Perform room reservations and cancellations.
- Handle concert tickets reservation, cancellation and payments.
- Assist customers queries regarding room reservations, room availability, concert tickets and points redemptions.
Clinic Receptionist
Clinic Tan
06.2004 - 07.2005
- Company Overview: Hospitality, Customer service, Customer service.
- Work as part time Clinic reception.
- Handled patient registration.
- Answer incoming call.
- Send patient in and out of the doctor room.
- Assist and inform patient of the consumption of the medicine given by doctor.
- Collect and record down payment made by patient.
Shop Assistant
Star Gift Shop
06.2003 - 05.2004
- Company Overview: Jewellery and Accessories, Customer service, Shop Assistant.
- Work as part time shop Assistant.
- Assist customer with what they need and request.
- Arranging jewellery and accessories.
- Promote and introduce jewellery to customers.
Education
High School Diploma -
SMK Horley Methodist Teluk Intan
Teluk Intan, Perak, Malaysia 04.2001 -
Skills
Process improvement
Timeline
Assistant Operation Manager
Hainan Village Malayan Kopitiam
10.2023 - Current
Content Moderator
Bytedance
05.2022 - 10.2023
Customer Relation Officer
Hong Leong Bank Berhad
10.2019 - 05.2022
Shop Helper
Sing Hup Foong Bakery
05.2015 - 10.2019
Customer Service Representative
Hong Leong Bank Berhad
03.2010 - 03.2012
Customer Relation Officer
Resort World Genting
07.2008 - 01.2010
Clinic Receptionist
Clinic Tan
06.2004 - 07.2005
Shop Assistant
Star Gift Shop
06.2003 - 05.2004
High School Diploma -
SMK Horley Methodist Teluk Intan
04.2001 -