Volunteering
Yee Hang Tan
Kuala Lumpur,14
Summary
Proven to enhance customer satisfaction and sales revenue at Sunday Coffee And Cakes through expert order management and exceptional service quality. At HLD(M) Sdn Bhd. Streamlined invoice workflows, boosting accounts payable efficiency. Skilled in cash handling and cultivating positive relationships, demonstrating a blend of hard and soft skills to drive results. Focused and reliable Restaurant Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Restaurant Waiter
Sunday Coffee And Cakes
Kuala Lumpur, 14
05.2022 - 08.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
Office Staff Assistant
HLD(M) Sdn Bhd
Kuala Lumpur, 14
10.2019 - 12.2019
- Contributed to positive work environment through effective communication skills and proactive problem-solving abilities.
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Streamlined invoice processing workflows, reducing processing time and increasing overall accounts payable efficiency within the department.
- Maintained accurate filing system for easy access to essential documents when needed, improving overall office organization.
- Saved company resources by efficiently utilizing office supplies and equipment, identifying cost-saving opportunities where possible.
- Contributed to a positive work environment through effective communication skills and proactive problem-solving abilities.
- Collaborated with team members to complete projects on time and under budget for increased productivity.
Education
Some College (No Degree) - Bachelor of Science (Honours) in Computer Science
Asia Pacific University
Kuala Lumpur, Malaysia 07.2025 - Current
Skills
Service Quality
Safe Food Handling
Cash Handling
Order Management
Cleanliness
Food presentation
Food presentation
Order Taking
Interests
Photography
Sports
Travel
Listening to Music
Languages
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Timeline
Some College (No Degree) - Bachelor of Science (Honours) in Computer Science
Asia Pacific University
07.2025 - Current
Restaurant Waiter
Sunday Coffee And Cakes
05.2022 - 08.2022
Office Staff Assistant
HLD(M) Sdn Bhd
10.2019 - 12.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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