YE WIN TAY ZA
IT Support Engineer | Microsoft 365 Admin | NOC Engineer
Danang
Summary
IT Support Specialist with 7+ years’ experience in Microsoft 365 administration, end-user support, and infrastructure operations. Proven ability to manage cross-border environments, enhance system reliability, and strengthen security. Certified in ITIL and Microsoft Security Operations.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
IT Support Specialist
Mooreast Asia PTE LTD
10.2023 - 08.2025
- Administered Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) for secure global collaboration.
- Managed Microsoft 365/AD user lifecycle, access, licensing, and deprovisioning.
- Monitored Microsoft 365 health, resolved incidents, and applied updates to maintain availability.
- Enforced MFA, email protection, and compliance policies to strengthen security.
- Supported 70+ users across multiple locations, resolving escalations and improving productivity.
- Worked with Level 3 teams and vendors to resolve complex infrastructure issues.
- Created SOPs to standardize IT operations and improve service consistency.
- Configured mailbox permissions, shared mailboxes, distribution groups, and retention policies in Exchange Online.
- Assisted in IT audits and compliance checks related to system access and security controls.
- Ensured data backup availability and recovery readiness for Microsoft 365 services.
- Managed Microsoft 365 conditional access and device policies to enhance identity and data security.
NOC & System Support Engineer
Partner Associates Int’l Co., Ltd
05.2016 - 05.2022
- Monitored network and systems using Zabbix, PRTG, Nagios, and vRealize.
- Maintained 95%+ uptime through proactive monitoring and incident response.
- Managed servers, domain environments, and user accounts securely.
- Handled L1/L2 tickets via ServiceDeskManage and JIRA with SLA compliance.
- Provided onsite/remote support to regional teams ensuring business continuity.
- Coordinated with vendors on upgrades and escalations to reduce downtime.
- Implemented monitoring thresholds and alert tuning to reduce false alarms and improve detection accuracy.
- Supported disaster recovery testing and contributed to improving recovery readiness.
Education
Higher National Diploma - Computer System & Development
Myanmar Noble University
01.2014
Skills
Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
Certification
ITIL V4 Foundation Certified 2023
Timeline
IT Support Specialist
Mooreast Asia PTE LTD
10.2023 - 08.2025
NOC & System Support Engineer
Partner Associates Int’l Co., Ltd
05.2016 - 05.2022
Higher National Diploma - Computer System & Development
Myanmar Noble University