Yasser Albeck

Work History

Exness

11.2024 - Current

Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
Sat on new hire interviewing panel and made recommendations.
Managed high workload with consistent record of achieving deadlines and production targets.
Improved team efficiency and productivity by restructuring workflow and managing assignments.
Contributed to interviewing process and made new hire recommendations.
Trained, coached and managed 6-person team of members and operations professionals.
Helped to increase sales and customer retention by managing implementation new marketing and service strategies.

Exness

05.2022 - 10.2024

Report and provide insight to support the decision-making and strategic planning of the sales and marketing management team.
Report and analyze revenues and revenue-related metrics to assist management in making sound decisions.
Serve as key contact person for supervisors and senior management regarding sales and retention performance.
Analyze data and provide important visualization and dashboards that clearly communicates complex data in a simple form to non-technical audience.
Conduct sales training and mentor new and existing product support analysts on all sales-related procedures, and also consult with external experts when appropriate.
Create a simple and easy-to-follow sales process.
Collaborate with the IT unit to manage and ensure an effective CRM system that adds value.
Responsible for accurate processing of commissions.
Oversee reporting and administration.
Serve as subject matter expert and proffer professional advice on territory sizing and alignment.
Work together with sales team and leadership to implement sales plans.
Provide marketing operations support such as email distributions, collateral, and promotional inventory management.
Supervise client quarterly deliverables content.
Responsible for completing cyclical and quarterly due diligence reports.
Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
Collaborated with sales executives to determine sales areas that could be improved.

Exness

06.2021 - 04.2022

Managed and evaluated workflow and productivity, making changes where necessary.
Successfully led all daily operational aspects in the MENA Region.
Monitored sales and feedback from customers.
Continually researched new business opportunities in the market.
Facilitating cross-channel feedback from customers and employees to management and executive teams.
Working with team leaders, managers and department heads to learn departmental needs and goals.

Exness

01.2019 - 06.2021

Worked with Customer Service and Product Development departments to enhance overall customer experience.
Helped to increase customer retention by striving to create wonderful customer experiences.
Transformed strategy into standard practice with measurable KPIs.
Led projects and implementations of internal processes, methodologies and tools to improve business performance.

Exness

06.2017 - 01.2019

Brought forth excellent customer service skills and a commitment to customer satisfaction.
Worked to achieve high customer satisfaction rates by providing optimal customer service.
Helped to increase customer return rates by providing excellent customer service at all times.
Listened to customers' questions and concerns to provide answers or responses.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Collected customer information and analyzed customer needs to recommend potential products or services.

Albeck Construction for Planning & Architecture

01.2010 - 10.2012

Archaeological documentation of the buildings to be restored.
Interior and exterior design.
Overseeing the implementation of engineering works in all phases.
Prepared the daily and monthly field inspection reports.
Coordinated with cross-functional teams to improve structure sustainability and design.
Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
Reviewed technical drawings developed by CAD technicians and drafters.