Yasodabala Amardza Linggam
Puchong,Selangor
Summary
Dedicated and detail-oriented professional with diverse experience in customer service, content moderation, and technical support across renowned platforms such as TikTok, Lazada, and Samsung. Skilled in travel coordination, digital content evaluation, and customer issue resolution. Strong interpersonal, communication, and multitasking abilities with a passion for learning and career growth.
Overview
5
5
years of professional experience
Work History
Travel Coordinator
Europ Assistance
Petaling Jaya
2024.06 - Current
- Assist customers with vehicle breakdowns and accidents.
- Assign tow trucks and monitor timely service delivery.
- Follow up on service completion and manage daily invoicing.
- Maintain accurate records and ensure customer satisfaction.
- Prepared various reports regarding employee travels such as cost analysis report or forecast report.
- Processed employee reimbursements for approved expenses according to established procedures.
Content Moderator
Teleperformance
Penang
2023.12 - 2024.06
- Reviewed and moderated products to ensure compliance with TikTok policies.
- Identified and removed content that violated guidelines.
- Verified product authenticity and monitored user feedback.
- Stayed updated with TikTok’s policy and industry trends.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
Senior Technical Support Specialist
TDCX
Kuala Lumpur
2022.11 - 2023.08
- Handled customer inquiries, orders, and complaints.
- Provided remote technical support for mobile devices.
- Assisted with bookings, promotions, and service follow-ups.
- Documented service issues
- Recommended changes or upgrades to existing systems based on customer feedback or industry trends.
- Installed operating systems, applications, and drivers on client machines remotely.
Content Moderator
Concentrix
Cyberjaya
2020.04 - 2022.06
- Conducted content moderation and listing reviews using Lazada systems.
- Ensured compliance with intellectual property and government regulations.
- Reviewed high-risk product listings and advertisements.
- Liaised with internal departments to resolve seller issues.
- • Provided exceptional support and documented seller pain points.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Investigated complaints regarding inappropriate or offensive material.
Education
Diploma in Business Administration
Nilai University
2019-10
Skills
- Travel management
- Customer service
- Vendor negotiation
- Expense reporting
- Customer Service & Support
- Travel Coordination
- Content Moderation
- Email & Phone Communication
- Microsoft Office, Data Entry
- Problem-Solving & Research
- Time Management & Teamwork
- Social Media & Online Platforms
Accomplishments
- Award for Highest Productivity without QC Fail – Apr 2023
- Bizrisk Best Performer Award – Mar 2021
- Assistant Project Manager – Kabbadi Tournament – Oct 2018
Languages
Tamil
First Language
English
Proficient (C2)
C2
Malay
Proficient (C2)
C2
Timeline
Travel Coordinator
Europ Assistance
2024.06 - Current
Content Moderator
Teleperformance
2023.12 - 2024.06
Senior Technical Support Specialist
TDCX
2022.11 - 2023.08
Content Moderator
Concentrix
2020.04 - 2022.06
Diploma in Business Administration
Nilai University