Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yasmin Zahiah

Yasmin Zahiah

Pahang

Summary

Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and a commitment to creating welcoming environments. Eager to contribute and support team objectives through initiative and adaptability.

Overview

3
3
years of professional experience

Work History

Operation Executive

KOMATRA SAJIAN SDN BHD
Cyberjaya,Selangor, Malaysia
01.2026 - Current
  • Managed complaints with calm, clear communication and problem-solving.
  • Handled customer concerns and escalated major issues to senior management.
  • Achieved service time and quality targets.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Collaborated with team members to achieve target sales.
  • Trained and mentored employees to maximise team performance.
  • Assisted in inventory management tasks, including stock takes and product ordering.
  • Supported office operations by taking on ad-hoc clerical duties.

Cashier

KOMATRA SAJIAN SDN BHD
Kuantan,Pahang, Malaysia
09.2023 - 12.2025
  • Applied discount codes and promotions correctly, ensuring customer receipt of entitled savings.
  • Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
  • Trained new cashier in cash register operation and customer service excellence.
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
  • Offered friendly greetings and farewells, creating a welcoming environment for all customers.
  • Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
  • Coordinated assistance for customer's special requests and service needs.

Education

Certified Accounting Technician (CAT)

UiTM Shah Alam
Selangor, Malaysia
2020

Skills

  • Customer service
  • Complaint resolution
  • Team collaboration
  • Inventory management
  • Point of Sale systems
  • Cash handling

Timeline

Operation Executive

KOMATRA SAJIAN SDN BHD
01.2026 - Current

Cashier

KOMATRA SAJIAN SDN BHD
09.2023 - 12.2025

Certified Accounting Technician (CAT)

UiTM Shah Alam
Yasmin Zahiah