Motivated professional with varied experience across customer-facing roles. Demonstrates strong interpersonal skills and a commitment to creating welcoming environments. Eager to contribute and support team objectives through initiative and adaptability.
Overview
3
3
years of professional experience
Work History
Operation Executive
KOMATRA SAJIAN SDN BHD
Cyberjaya,Selangor, Malaysia
01.2026 - Current
Managed complaints with calm, clear communication and problem-solving.
Handled customer concerns and escalated major issues to senior management.
Achieved service time and quality targets.
Maintained clean, safe working environments to eliminate accident risks.
Collaborated with team members to achieve target sales.
Trained and mentored employees to maximise team performance.
Assisted in inventory management tasks, including stock takes and product ordering.
Supported office operations by taking on ad-hoc clerical duties.
Cashier
KOMATRA SAJIAN SDN BHD
Kuantan,Pahang, Malaysia
09.2023 - 12.2025
Applied discount codes and promotions correctly, ensuring customer receipt of entitled savings.
Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
Trained new cashier in cash register operation and customer service excellence.
Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
Offered friendly greetings and farewells, creating a welcoming environment for all customers.
Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Coordinated assistance for customer's special requests and service needs.