Hi, I’m
Yasmin Syazwani
Business Development
Cyberjaya
Summary
26 years old; Results-driven Senior Business Development Associate with a strong background in product consultation and sales support. Delivered exceptional customer experiences through effective communication and problem-solving skills. Focused on enhancing customer satisfaction and loyalty while maximising sales outcomes.
Overview
10
years of professional experience
3
Languages
Work History
RPG Commerce Sdn BhdPetaling Jaya, Malaysia
Senior Business Development Associate
08.2024 - Current
Job overview
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Trained and mentored employees to maximise team performance.
- Collaborated with team members to achieve target results.
- Adhered to project schedule by prioritising tasks effectively. using excellent planning and coordination skills.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Fostered collaboration among colleagues through team-building initiatives. by participating in team-building activities.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Picked up additional tasks to aid team success.
- Prepared and pitched brand or merch partnership proposal to corporates and businesses.
The Box Shop Sdn. Bhd.Puchong, Malaysia
Product Consultant cum Senior Sales Assistant
01.2021 - 07.2024
Job overview
- Establish and maintain strong, long-lasting client relationships through effective communication and excellent customer service, via online and physical sales.
- Leverage industry and product knowledge to respond client promptly on inquiries related to offered products and services, to find the right products according clients' needs and provide alternatives to fit their budget.
- Demonstrate a high level of product knowledge by providing detailed information about service and effectively communicating the functions and benefits.
- Guided and advised clients on packaging design and structure to meet specific project expectations.
- Prepared and delivered quotations, sales orders, and invoices to clients, ensuring clarity and accuracy in transactions.
- Provides support to customers before, during, and after customer make a purchase.
- Collaborate closely with Corporate Sales Team, including the Sales Manager, Manager Operations, and Finance, to ensure seamless products and services.
- Attended industry events, engaging with suppliers and potential clients to expand professional network and enhance company visibility.
- Assessed and addressed the needs of the sales floor to ensure all stock is available and brand display standards were met.
- Training Retail Assistant to have the ability to provide service that's attentive, efficient and delivers product values and knowledge with a personal, human touch.
- Provided sales support for the Senior Sales Assistant, including roving promotional support and general administrative support.
- Communicated effectively with coworkers and management to address any issues or concerns, contributing to a positive work environment.
- Involved in production for a short period to augment my understanding and knowledge of method and process of producing products.
Elianto Sdn. Bhd.
Sales Assistant
01.2017 - 01.2018
Job overview
- Delivered customer service by assisting customers with product information and recommendations, creating a positive and welcoming atmosphere.
- Utilised strong communication and interpersonal skills to engage diverse groups of customers, fostering a friendly and inclusive environment.
- Collaborated with team members to ensure smooth operation during peak hours and public holidays.
- Supported opening and closing duties, monitored inventories, set up and broke down displays, and maintained cleanliness of the retail store.
Lalamove
Part-time Promoter
01.2019
Unilever Malaysia
Part-time Promoter
01.2019
Education
University of Teknologi MARARembau, Negeri Sembilan
Diploma from Banking Studies
01-2021
Skills
- Sales
- Consultant
- Product Concept
- Problem-solving
- Active listening
- Fast Learner
- Time management
- Specialty Retail
- Sales Support
- Customer Inquiries and Orders
- Sales Quotes
- Processing Orders
- Customer Service and Satisfaction
- Product Lines
- Data Entry
- Inventory Control
- Excellent organisational
- Exceptional Communication Skills
Languages
Malay
Native language
English
Advanced
C1
Mandarin
Elementary
A2
Reference
- Zechary Chin
BD Manager, RPG Commerce Sdn Bhd.
zechary@rpg.ventures / +60 12-276 3771
Timeline
Senior Business Development Associate
RPG Commerce Sdn Bhd
08.2024 - Current
Product Consultant cum Senior Sales Assistant
The Box Shop Sdn. Bhd.
01.2021 - 07.2024
Part-time Promoter
Lalamove
01.2019
Part-time Promoter
Unilever Malaysia
01.2019
Sales Assistant
Elianto Sdn. Bhd.
01.2017 - 01.2018
University of Teknologi MARA
Diploma from Banking Studies