Summary
Overview
Work History
Education
Skills
Certification
Publications
Timeline
Generic
Yasmin Binti Hj Mumtaz Ahmad

Yasmin Binti Hj Mumtaz Ahmad

Business Analyst
Shah Alam

Summary

Business Analyst with over 10 years of experience in data analysis, digital services, and user acceptance testing across various sectors including technology and energy. Proven expertise in optimizing customer journeys, gathering and translating business requirements, and delivering high-quality project outcomes. Strong knowledge of Banking, insurance and takaful industry processes, supported by certifications in AI and experience in regulatory-compliant environments. A collaborative team player with excellent communication and training delivery skills.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Assistant Manager, Enterprise Data

PETRONAS Digital Sdn Bhd
06.2021 - Current
  • Designed and implemented digital service journey frameworks using Azure Data Studio and DevOps.
  • Engaged with business users to extract, model, and visualize metadata for digital services.
  • Led the documentation of business requirements and structured templates for enterprise data projects.
  • Managed and executed UAT, including test case development, scenario walkthroughs, and defect tracking.
  • Provided user training and developed operational guides; supported ORT during major system launches.
  • Coordinated across IT, Operations, Product, and Customer Service teams to ensure effective service delivery.

System Coordinator

Tech Mahindra Limited
12.2011 - 05.2021
  • Developed test plans and acceptance criteria for various client software projects.
  • Conducted detailed testing from an end-user perspective, resolving issues with development teams.
  • Liaised with developers to document and track software defects.
  • Produced comprehensive test documentation and communicated results to stakeholders.

Tutor & Research Assistant

University of Malaya
12.2009 - 11.2011
  • Taught Computer Science subjects and participated in research on neural networks and AI applications.

Web Developer

Enche.com (M) Sdn Bhd
06.2008 - 06.2009
  • Developed and maintained an e-commerce portal with back-end programming in PHP and MySQL.

Intern – Global Operations Officer

Standard Chartered-Scope International Malaysia
12.2008
  • Handled customer payment validations and performed process-specific duties.

Education

Master of Computer Science - Artificial Intelligence

University of Malaya
01.2009 - 01.2012

Bachelor of Science (Hons) - Software Engineering with Multimedia

Limkokwing University of Creative Technology
01.2006 - 01.2008

Skills

End to End Customer Journey Mapping & Optimization

Certification

Certified Artificial Intelligence Practitioner (CAIP), CertNexus, 10/01/20, 24785789

Publications

  • Linear Intensity-Based Image Registration
  • Machine Learning Approach in the Morphological Analysis of Myeloid Lineage Blasts
  • A Survey on Hybrid Genetic Algorithm in Intensity-Based Medical Image Registration

Timeline

Assistant Manager, Enterprise Data

PETRONAS Digital Sdn Bhd
06.2021 - Current

System Coordinator

Tech Mahindra Limited
12.2011 - 05.2021

Tutor & Research Assistant

University of Malaya
12.2009 - 11.2011

Master of Computer Science - Artificial Intelligence

University of Malaya
01.2009 - 01.2012

Intern – Global Operations Officer

Standard Chartered-Scope International Malaysia
12.2008

Web Developer

Enche.com (M) Sdn Bhd
06.2008 - 06.2009

Bachelor of Science (Hons) - Software Engineering with Multimedia

Limkokwing University of Creative Technology
01.2006 - 01.2008

Similar Profiles

CREATE PROFILE
Yasmin Binti Hj Mumtaz AhmadBusiness Analyst