YASHDEV SHARMA
Customer Service Executive
Kuala Lumpur
Summary
- To obtain a position in the corporate industry where I can use my strong analytical, problem-solving, and communication skills to contribute to the overall success of the organization. I am a highly motivated and results-oriented individual with a proven track record of success in [previous roles]. I am also a team player and I am always willing to go the extra mile. I've worked as a representative providing customer service with 1
- I've worked as a representative providing customer service with 1* Year of experience. Along the years I've developed a strong public relation and communication skill. I'm a highly motivated and results-oriented individual with a strong work ethic. I am also a team player and have a proven ability to work under immense pressure. I believe I have the needed skills and knowledge resulting to satisfactory performance for my employer.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Transcosmos
01.2024 - Current
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Supervisor of Operations
Dome Cafe
7 2023 - 01.2024
- Oversee the day-to-day operations of dome outlets, ensuring the safety of visitors, managing inventory, communicating with customers, marketing merchandises , and training new employees
- Have other dome-specific duties, such as coordinating with event planners . Being a Dome supervisor I typically have knowledge of dome operations, safety procedures, customer service, and marketing
- Be able to communicate effectively, solve problems, pay attention to detail, and lead employees
Kitchen Helper/Chef
Restaurant Ciku-Ciku
11.2022 - 06.2023
- Helping chef in preparing the required food, assisting kitchen staff on managing and preparing itineraries needed throughout the day
- Daily check on remaining inventory supplies
- Work on providing good quality food and ensuring customer satisfaction
Debt Recovery Officer
Aiqon Capital Sdn Bhd
08.2022 - 10.2022
- Improved client satisfaction by providing regular updates on case progress and addressing any concerns promptly.
- Worked closely with credit bureaus to update debtor credit reports accurately after successful collections or settlements.
- Established positive working relationships with external agencies such as courts, lawyers, and bailiffs to facilitate smoother execution of legal actions towards debt recovery.
Operator DA/Wirebond
Carsem S-Site Jelapang
01.2021 - 12.2021
- Clean and maintain equipment, including replacing etching and rinsing solutions and cleaning bath containers and work area
- Clean workpieces or finished products
- Maintain production or processing equipment
- Place semiconductor wafers in processing containers or equipment holders, using vacuum wand or tweezers
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Education
SIJIL PELAJARAN MALAYSIA -
ST MICHEAL'S INSTITUITION
01.2017 - 2019.04
Skills
Leadership management
Multitasking Abilities
Customer Data Confidentiality
Issue Escalation
Customer Relationship Management
Languages
English
Advanced
C1
Bahasa Malaysia
Advanced
C1
Hindi
Advanced
C1
Punjabi
Upper intermediate
B2
References
Mr. Nalvin - Dome manager
Contact : +60184006229
Ms.Kavitha kaur- Aiqon capital Branch Manager
Contact:+60164449575
Timeline
Customer Service Executive
Transcosmos
01.2024 - Current
Kitchen Helper/Chef
Restaurant Ciku-Ciku
11.2022 - 06.2023
Debt Recovery Officer
Aiqon Capital Sdn Bhd
08.2022 - 10.2022
Operator DA/Wirebond
Carsem S-Site Jelapang
01.2021 - 12.2021
SIJIL PELAJARAN MALAYSIA -
ST MICHEAL'S INSTITUITION
01.2017 - 2019.04
Supervisor of Operations
Dome Cafe
7 2023 - 01.2024
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