Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Yarszlina Binti Abdul Saleh

Yarszlina Binti Abdul Saleh

Setiawangsa

Summary

Enthusiastic, proactive, and highly driven professional with a strong background in client relationship management. Plays a key role in developing and executing strategies to maintain and grow key accounts. Skilled in building strong relationships with major clients, identifying business expansion opportunities, enhancing customer engagement, and collaborating with cross-functional teams to meet sales targets and support overall company objectives.

Overview

12
12
years of professional experience

Work History

Sales Manager

Ocunapse Sdn. Bhd.
Kuala Lumpur
09.2024 - Current
  • Develop and implement effective sales strategies to achieve revenue targets and market penetration goals.
  • To hit the Annual KPI set for the sales.
  • Excel at meeting or exceeding goals for qualified monthly appointments, monthly deal forecasts, and annual revenue targets.
  • Articulate persuasive value propositions around our products and services, effectively conveying their benefits to potential clients.
  • Maintain a robust sales pipeline to drive ongoing opportunities and successful outcomes.
  • Analyze market trends and competitor activities to identify opportunities for growth.
  • Build and maintain strong relationship with key clients and stakeholders.
  • Identify clients needs and recommend appropriate IT solutions to meet those needs.
  • Prepare sales forecasts, reports, and presentations for management review.
  • Monitor sales performance metrics and adjust strategies as necessary.
  • Collaborate with marketing, product management, and technical teams to align sales strategies with product offerings.
  • Participate in trade shows, conferences, and networking events to promote the company's IT solutions.
  • Lead contract negotiations with clients to secure profitable agreements while ensuring compliance with company policies.
  • Any other ad-hoc task that might be assigned by the Management.

Assistant Manager, Business Development and Partnership

Smartsel Sdn. Bhd.
Selangor
03.2022 - 08.2024
  • Identify and evaluate potential business opportunities, partnership, and strategic alliances that align with Smartsel's business objectives.
  • Conduct market research, analyze industry trends and monitor competitor activities to identify new growth areas and market entry strategies.
  • Collaborate with the team to develop and execute business development plan and strategies to drive revenue growth and expand market presence.
  • Build and maintain relationships with key stakeholders including potential partners, industry influencers and government agencies to foster collaboration and support business objectives.
  • Carry out the negotiation and development of partnership agreements including contractual terms, pricing and revenue-sharing models.
  • Collaborate with cross-functional teams including sales, marketing and product development to ensure alignment and successful implementation of partnership initiatives.
  • Prepare and deliver persuasive presentations, proposals and business cases to potential partners and internal stakeholders.
  • Monitor and track key performance indicators (KPIs) and provide regular report and analysis on business development activities, progress and outcomes.
  • Stay updated on industry trends, emerging technologies and market dynamics to identify new opportunities and potential risks.
  • Perform the development and implementation of marketing and promotional campaigns to support partnership initiatives and maximize visibility.

Client Service Manager

KQ GEO Technologies Co. Ltd.
Kuala Lumpur
02.2018 - 02.2022
  • Develop long term mutually beneficial relationships with all clients.
  • Works closely with clients to ensure their satisfaction, making sure clients' need are being met.
  • Being familiar with customers' buying decision making process, manage client's expectations and current issues.
  • Maintain healthy relationships with client contacts and gather market intelligence that is relevant and important for strengthening the competitive advantage of company.
  • Analyze client concerns, follow up with client issues, and escalate issues to the right teams.
  • Ensure end-to-end management of the client lifecycle from on-boarding to client relationship management to retention and damage control.
  • Responsible to identify and create business opportunities, prepare budget, and help prospective customers justify the value proposition.
  • Responsible for all aspects of request for information (RFI), request for proposal (RFP), and tender preparation efforts.
  • Represent the company in the range of activities such as trade shows, events, user workshops and senior executives sales presentation.
  • Practice teamwork, discipline, co-operation, open communication and knowledge sharing at all times.

Client Relationship Manager

Asia Plantation Capital Berhad
Kuala Lumpur
04.2015 - 01.2018
  • Building good relationships with new clients.
  • Maintaining good relationship with existing clients.
  • Identifying new sales opportunities for business growth.
  • Resolving customers concerns quickly and effectively.
  • Review company practices to ensure clients get maximum satisfaction from their purchases.
  • Advising the clients on how to plan their portfolio according to their need or target.
  • Researching, monitoring and analyzing industry trends.
  • Keeping customers updated on the latest products in order to increase sales.
  • Conduct communication sessions and sales pitches to existing and prospective clients.
  • Cold call people using a phone directory to sell products.

Chemistry Lecturer

Aseana International College
Sabah
07.2014 - 02.2015
  • Contribute to the development, planning and implementation of a high quality curriculum.
  • Assisting the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.
  • Participate in the development, administration and marking of exams and other assessments.
  • Provide pastoral care and support to students.
  • Participate in the administration of the department's programme of study and other activities as requested.
  • Engage in examining duties, i.e. the production of exam questions/papers, exam marking and moderation.

Marketing Executive

Aseana International College
Sabah
04.2013 - 06.2014
  • Oversees the production of all marketing materials, including printed documents, media advertising spots, website content, and social media accounts.
  • Regularly interacts with marketing team to receive information and updates about marketing direction and strategy.
  • Prepare marketing reports and sales data.
  • Presents regular updates and information to other department heads and executives.
  • Works with executives to incorporate marketing needs into overall company planning and strategy.
  • Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.
  • Organises and attends company-wide and marketing events.
  • Travels to meet clients and attend conferences, trade shows, industry events, and seminars.
  • Do telemarketing.

Education

Bachelor of Science (Hons.) - Chemistry

Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor
05-2013

Diploma in Science - Biology

Universiti Teknologi Mara (UiTM)
Kota Kinabalu, Sabah
05-2010

Skills

  • Account Management
  • Teamwork
  • Communication
  • Negotiation
  • Customer Service
  • Strategy & Planning
  • Sales strategy
  • Market analysis
  • Relationship management
  • Pipeline management

References

  • Mohd. Nazim Bin Abdul Karim, Smartsel Sdn. Bhd., 019-233 9903
  • Lau Wee Lik, KQ Geo Technologies Co. Ltd., 012-901 8331

Timeline

Sales Manager

Ocunapse Sdn. Bhd.
09.2024 - Current

Assistant Manager, Business Development and Partnership

Smartsel Sdn. Bhd.
03.2022 - 08.2024

Client Service Manager

KQ GEO Technologies Co. Ltd.
02.2018 - 02.2022

Client Relationship Manager

Asia Plantation Capital Berhad
04.2015 - 01.2018

Chemistry Lecturer

Aseana International College
07.2014 - 02.2015

Marketing Executive

Aseana International College
04.2013 - 06.2014

Bachelor of Science (Hons.) - Chemistry

Universiti Teknologi Mara (UiTM)

Diploma in Science - Biology

Universiti Teknologi Mara (UiTM)

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Yarszlina Binti Abdul Saleh