Yarshini Selvam
Johor,Malaysia
Summary
A motivated and enthusiastic individual, eager to learn new skills and expand myknowledge in administrative functions, and I am excited about the opportunity to grow and develop with a dynamic team
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Management Trainee
Old Street Bak Kut Teh
Sport Hub, Singapore
02.2024 - 02.2025
- Resolved 50% of customer complaints involving food or beverage quality and service on behalf of the supervisor.
- Facilitated successful dining reservations that enhanced revenue.
- Enhanced customer satisfaction by providing friendly service to customers who repeatedly dined in and gained profitability.
- Teamed up with colleagues to deliver superior service levels at peak moments.
- Enhanced abilities to juggle tasks simultaneously during stadium concert events.
- Ensured tidy prep stations through regular sweeping, mopping, and washing.
- Facilitated efficient operations by supporting inventory tasks.
- Ensured accurate and efficient handling of cashless operations via POS tools.
- Organized labeling and storing procedures to enhance ingredient longevity.
- Took food orders, resulting in accurate and timely service.
- Maintained up-to-date knowledge of the menu in Mandarin offerings to handle customer queries.
Administrative Assistant
Municipal Town Council
Kluang, Johor
07.2022 - 11.2022
- Organized filing systems for efficient information retrieval.
- Facilitated communication by updating stakeholders on changes to shared documentation systems. (Google Drive suggested by me)
- Ensured accurate record-keeping with diligent data entry and database management for vital department information.
- Supported staff with administrative needs for photocopying, faxing, and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Reviewed documents for staff to proofread for errors, correct formatting, and verify factual information.
- Coordinated office operations by handling phone inquiries, and emails and supervising office cleanliness.
- Completed inventory data entry tasks accurately, ensuring error-free records were maintained.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialized reports on asset data.
Home Tutor
Self Employed
kluang, Johor
11.2019 - 12.2019
- Provided encouragement to students, assisting them in achieving exam readiness.
- Facilitated academic growth for 8 students in subjects like science, Tamil, and history leading to better grades on tests.
- Utilized Telegram for note distribution while teaching remotely.
- Exchanged effective teaching methodologies with fellow tutors and educators.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
Education
Bachelor of Economics - International Economics
University Malaysia of Sarawak
Malaysia 10.2021 - 09.2023
STPM / High School Diploma - History
SMK Taman Kluang Barat
2020
Skills
- Excel spreadsheet ( Data Analysis, Pivot Tables, Formulas and Functions)
- Google docs
- Data entry
- Document formatting
- Adobe photoshop
- MS PowerPoint
- Video editing
- Image editing
- Innovative infographic creation
- Customer service
- Web development
- Marketing( Social Media)
- Software testing( Eviews)
- Report paper writing
- Email management
- Strong work ethic
- Multitasking and organization
- Google drive
- Online meeting software (Zoom, Webex, Teams, Google Classroom)
- Filing and bookkeeping
- Outlook
- Adaptability
- Microsoft Office Suites
Languages
English
Intermediate
Malay Language
Upper intermediate
Tamil
Native
Additional Information
Name: Professor Dr. Puah Chin Hong
(Unimas Business School CEO)
Email: chpuah@unimas.my
FYP Supervisor & Academic Advisor
Timeline
Management Trainee
Old Street Bak Kut Teh
02.2024 - 02.2025
Administrative Assistant
Municipal Town Council
07.2022 - 11.2022
Bachelor of Economics - International Economics
University Malaysia of Sarawak
10.2021 - 09.2023
Home Tutor
Self Employed
11.2019 - 12.2019
STPM / High School Diploma - History
SMK Taman Kluang Barat
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