Yap Meng Jian
Seri Kembangan
Summary
Dynamic professional with a proven track record at GT Exotic Car Rental Sdn Bhd, enhancing customer satisfaction and fleet quality. Skilled in reservations and problem-solving, I excel in teamwork and adaptability, significantly improving service delivery. Expert in vehicle diagnostics and customer relations, I thrive in fast-paced environments, driving efficiency and satisfaction.
Overview
10
10
years of professional experience
Work History
Car Rental Agent
GT Exotic Car Rental Sdn Bhd
01.2022 - Current
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
Automotive Technician
Hap Seng Trucks Sdn Bhd
08.2018 - 12.2021
- Demonstrated expertise in various truck systems such as engines, transmissions, brakes, and suspension components to provide quality service.
- Ensured safety compliance with regular inspections of equipment and workspaces, minimizing accidents or incidents within the workshop environment.
- Improved shop efficiency by organizing tools and equipment, ensuring easy access during repair tasks.
- Enhanced vehicle performance by conducting comprehensive diagnostics and troubleshooting of electrical and mechanical systems.
- Increased customer satisfaction with efficient repairs, accurate diagnoses, and excellent communication skills.
Retail Salesperson
Urban Republic
07.2016 - 07.2018
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided product benefits and advantages and discussed pricing with interested parties.
Waiter
Restoran Wong Loy
04.2014 - 06.2016
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Mercedes-Benz Global Training Certificate - Automotive Mechanics
Hap Seng Commercial Vehicle Sdn Bhd
Bandar Kinrara, Bukit Jalil 04.2001 -
Malaysian Skills Certificate Level 3 - Automotive Mechanics
Tekat Automotive College
Kajang, Selangor, Malaysia 04.2001 -
Malaysian Skill Certificate Level 2 - Automotive Mechanics
Tekat Automotive College
Kajang, Selangor, Malaysia 04.2001 -
SPM -
SMK Seri Serdang
Seri Kembangan, Selangor, Malaysia 04.2001 -
Skills
Reservations
Guest inquiries
Problem-Solving
Teamwork and Collaboration
Flexible and Adaptable
Timeline
Car Rental Agent
GT Exotic Car Rental Sdn Bhd
01.2022 - Current
Automotive Technician
Hap Seng Trucks Sdn Bhd
08.2018 - 12.2021
Retail Salesperson
Urban Republic
07.2016 - 07.2018
Waiter
Restoran Wong Loy
04.2014 - 06.2016
Mercedes-Benz Global Training Certificate - Automotive Mechanics
Hap Seng Commercial Vehicle Sdn Bhd
04.2001 -
Malaysian Skills Certificate Level 3 - Automotive Mechanics
Tekat Automotive College
04.2001 -
Malaysian Skill Certificate Level 2 - Automotive Mechanics
Tekat Automotive College
04.2001 -
SPM -
SMK Seri Serdang
04.2001 -
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