YAP KIN ONN
Selangor
Summary
Personable Executive experienced in fast-paced sales environments. Fostered strong client relationships to maximise sales volume and drive business development across diverse client bases. Implemented tailored programmes that effectively addressed client needs and enhanced engagement.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Regional Retail Manager
Jump Retail SDN BHD
Selangor South, Malaysia
05.2025 - 07.2026
- Monitored sales performance against targets, delivering regular insights to senior management.
- Analysed sales data to identify trends, adjust stock levels, and introduce new products meeting consumer demands.
- Negotiated with suppliers to secure competitive prices, improving profit margins by 10%.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Managed inventory levels by conducting regular stock audits and adjustments. to keep sufficient stock. performing daily counts and rotating stock to maintain fresh and exciting product options for customers.
- Liaised with the visual merchandising team to create attractive window displays, boosting foot traffic.
- Engaged with customers on the shop floor, providing expert advice to support purchasing decisions.
- Built strong relationships with customers throughout the researching, planning and purchasing journey to increase customer satisfaction.
- Resolved complex customer complaints with tailored solutions, enhancing customer satisfaction and loyalty.
- Resolved complex customer complaints, restoring confidence in the brand and retaining business.
Retail Sales Supervisor
Jump Retail SDN BHD
Selangor South, Malaysia
06.2023 - 04.2025
- Provided exceptional leadership during peak trading periods, ensuring smooth operation and high sales.
- Oversaw cash handling procedures, reducing discrepancies and safeguarding company assets.
- Handled customer complaints with professionalism, resolving issues promptly to maintain high levels of customer trust and loyalty.
- Responded to customer inquiries with relevant information.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Taught staff how to handle difficult situations with calm and professionalism.
- Designed weekly rotas, coordinating shifts based on busy retail periods, staff availability and budgets.
- Reviewed and updated store policies and procedures, streamlining processes to increase efficiency and reduce operational costs.
- Assisted shop floor staff in unpacking and accurately counting deliveries during slow store hours.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
Sales Representive
Jie Business Sdn. Bhd
Selangor , Malaysia
07.2018 - 11.2022
- Led sales department with highest quarterly sales for two consecutive years.
- Identified and maximised sales opportunities, leading to improved customer retention rates.
- Forecasted annual sales quotas and projected expected sales volume for existing and new products to establish clear sales goals.
- Maintained neat and attractive sales environment while assisting in setup of visual displays to enhance customer experience.
Skills
- Sales forecasting
- Market analysis
- Data analysis
- Supplier negotiation
- Inventory control
- Visual merchandising
- Customer relationship management
- Team leadership
- Staff training
Languages
English
Intermediate
B1
Malay
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Timeline
Regional Retail Manager
Jump Retail SDN BHD
05.2025 - 07.2026
Retail Sales Supervisor
Jump Retail SDN BHD
06.2023 - 04.2025
Sales Representive
Jie Business Sdn. Bhd
07.2018 - 11.2022