YAP CHOON SHENG
Klang, Selangor
Summary
My name is Yap Choon Sheng, you can call me Jacky. I am a highly organized, dedicated and diplomatic Human Resources Officer, with ability to improve working environments and a commitment to employee welfare. Sensitive to employee concerns, I possess strong interpersonal skills, and integrity when dealing with confidential information. I am also proficient in content creative, reflected familiarity with design and video editor.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
HR & Admin Executive
YLTC Sdn Bhd
7 2019 - Current
- Create sale order & Issue invoice
- Preparing coo, invoice, packing list
- Ensure sufficient space for incoming items
- Ensure office facilities and maintenance requirements
- Manage office supplies
- Ensure timely renewal of company administrative licenses
- Arrange foreign workers to clinic/ hospital / back (when necessary)
- Hostel Checking / inspection facilities, cleanliness
- Update foreign workers’ name list record, passport details, and insurance record
- Preparing electric bills, water bills listing
- Arrange travel including hotel and flight bookings
- Attend to external guests, handle inquiries & calls
- Assist with placement of orders, refunds, or exchanges
- Support organization of departmental events and projects
- Assist preparing audit related work
- Assist company's training & development including HRDF
- Handling disciplinary issue, counseling, terminations and other employee relation
- Responsible in preparing HR related letters (offer letter, confirmation letter, termination letter, warning letter)
- Coordinating internal and external meetings
- Handling payroll worker side (using excel)
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Checking and monitor on employees attendance
- Manage recruitment process and ensure candidates fit role and company culture
- To take care all staff welfare (celebrate festival, birthday monthly)
- Checking security log book
- Monitor task assignments as requested by other departments
- Design catalog, brochure, poster, banner
- Introduced new methods, practices, and systems to reduce turnaround time.
- Do some post using by social media
- Video editing, shooting photo
Admin Clerk
Soo Thien Ming & Nashrah
Klang, 42100
08.2012 - 02.2014
- Performing other office-related tasks
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed documents and materials to disseminate information to appropriate parties.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
Storekeeper Cum Retail
Matahari Organic (Warehouse)
Klang, 42100
06.2009 - 04.2011
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
- Maintained safe working environment with strict adherence to safety protocols and guidelines.
- Received, merchandised and arranged all shop items for visual display.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Monitored merchandise on shelves and in storage using inventory control system.
- Assisted customers by answering questions and suggesting merchandise.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Filled orders by gathering merchandise specified in requisitions.
- Completed point of sale opening and closing procedures.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Education
Degree in Creativity And Digital Media Design -
Lunghwa University Of Science And Technology (Taiwan)
02.2014 - 05.2019
Malaysian Special Skills Certificate in Hospitality - undefined
Ethos Academy Of Skills Development (Sarawak)
06.2011 - 05.2012
STM/STPM in Art - undefined
SMJK KWANGHUA
01.2004 - 05.2008
Skills
Customer Relations
Personal Information
- NRIC: 911231-10-6417
- Date of Birth: 12/31/91
- Religion: BUDDHA
- Address: NO 124. LEBUH SUNGAI KERAMAT 3, 42100, TAMAN KLANG UTAMA, SELANGOR DARUL EHSAN.
Languages
Mandarin
English
Malay
Timeline
Degree in Creativity And Digital Media Design -
Lunghwa University Of Science And Technology (Taiwan)
02.2014 - 05.2019
Admin Clerk
Soo Thien Ming & Nashrah
08.2012 - 02.2014
Malaysian Special Skills Certificate in Hospitality - undefined
Ethos Academy Of Skills Development (Sarawak)
06.2011 - 05.2012
Storekeeper Cum Retail
Matahari Organic (Warehouse)
06.2009 - 04.2011
STM/STPM in Art - undefined
SMJK KWANGHUA
01.2004 - 05.2008
HR & Admin Executive
YLTC Sdn Bhd
7 2019 - Current
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