Yao-Chien(Leo) Chiang
Bluetooth Customer Engineer
Taipei, Taiwan
Summary
Experienced Customer Support Engineer at Intel over 5 years. Skills include computer networking, analytical thinking and creative problem solving. Able to resolve customer issues related to Bluetooth and Windows OS. Bring customer platform successfully to ship on schedule.
Overview
7
7
years of professional experience
Work History
Bluetooth Customer Engineer
Intel Corporation
12.2020 - Current
- OEM/ODM platform enablement with Intel latest generation SoC along with Intel wireless module on Windows OS.
- Advanced Bluetooth technology and feature enablement on customer platforms. Co-engineering with OS vendor and accessory partners.(Features such as Bluetooth audio offload, low-energy audio and future Auracast on Windows ecosystem)
- Customer platform - Bluetooth related issue debugging, first level triage and provide potential root cause to development team to implement solution for customer validation. Filtering noise and deliver real potential issue to engineering team.
- Utilized strong interpersonal skills to build lasting relationships with customers, surveying and understanding customer demands for product and process improvement.
RF System Validation Engineer
Intel Corporation
12.2018 - 12.2020
- Conducted Wireless module PHY level testing, generating test reports from complex raw data to simple charts. Improved efficiency for module hardware design team to easily understand hours of test data to simple slides.
- Leveraged data and results to indicate some performance issues observed while testing different matrix of components from different vendors' solution.
- RF system lab testing environment setup, the first group of RF system validation team in Intel TPE site.
Software Engineer in Test
Trend Micro
03.2017 - 03.2018
- Developed automation test on web based application, replacing manual user clicks, increasing efficiency by using Python and Selenium.
- Improved software quality by developing and implementing comprehensive test plans and strategies.
- Documented knowledge base for customer self trouble-shooting according to the assert shown.
Education
Bachelor of Science - Information Technology
National ChengChi University
Taipei, Taiwan 04.2001 -
Skills
Customer support
Bluetooth issue debug and triage
Bluetooth - HCI Level knowledge
Bluetooth Audio - Classic and Low Energy knowledge
Wireless Networking
User Training
Cross-Functional Collaboration
Programming: Python, Javascript, Frontend
Timeline
Bluetooth Customer Engineer
Intel Corporation
12.2020 - Current
RF System Validation Engineer
Intel Corporation
12.2018 - 12.2020
Software Engineer in Test
Trend Micro
03.2017 - 03.2018
Bachelor of Science - Information Technology
National ChengChi University
04.2001 -