YANN CHENG YIE TIEN
JOHOR
Summary
Results-driven with extensive experience in leading cross-functional teams across operations, logistics, sales, and customer service. Proven track record in optimizing processes, improving operational efficiency, and driving revenue growth. Strong leadership in managing end-to-end business functions including warehouse operations, inventory control, and client relations. Adept at aligning teams towards strategic goals while maintaining high service standards and operational excellence.
Overview
10
10
years of professional experience
Work History
DEPUTY SALES MANAGER
SEASTAR MARINE SUPPLY
, SINGAPORE
11.2025 - 03.2026
- Led local and overseas sales teams (20+ staff).
- Restructuring the local and overseas sales teams.
- Monitored sales team performance and provided training to help reach targets.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Assisted in product development by providing feedback from market research and customer insights.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Resolved customer complaints promptly, turning dissatisfied customers into brand advocates.
ASSISTANT OPERATIONS MANAGER
SEASTAR MARINE SUPPLY
, SINGAPORE
06.2024 - 12.2025
- Led and managed multiple teams (30 staff) to ensure smooth daily operations and alignment with business objectives.
- Operations Team - Warehouse ground operations and workflow efficiency.
- Logistics Team - Delivery coordination, scheduling, and collections.
- Administrative Team - Handling purchase orders, delivery orders, packing lists, and documentation.
- Customer Service Team - Customer feedback management and after-sales support.
- Inventory and Procurement Team - Stock management, forecasting, and supplier coordination.
- Managed hiring process by reviewing CVs, shortlisting, hiring and onboarding.
- Managed all operation issues, malfunctions and faults, using excellent problem-solving abilities to resolve matters promptly.
- Monitored staff performance and developed improvement plans.
- Developed and implemented operational strategies to improve productivity, and reduce operational costs.
- Monitored KPIs across departments, and drove performance improvements.
- Collaborated with stakeholders, vendors, and customers to ensure service quality and cost efficiency.
Operations Supervisor
SEASTAR MARINE SUPPLY PTE LTD
, SINGAPORE
03.2023 - 05.2024
- Trained, mentored and motivated employees to maximise team productivity.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Facilitated cross-departmental communication, fostering teamwork and collaborative problem-solving.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Coordinated logistics for goods transportation, achieving timely deliveries and customer satisfaction.
Operations Administrator
SEASTAR MARINE SUPPLY PTE LTD
, SINGAPORE
07.2018 - 02.2023
- Handling purchase orders, delivery orders, packing lists, and documentation.
- Coordinated daily operational activities to maintain smooth office functionality and support staff productivity.
Sales Manager
YR SERVICES
, MALAYSIA
01.2016 - 12.2018
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
Skills
- Microsoft Office Suite (Excel, Word, and PowerPoint)
- ERP, Inventory Management Systems
- CRM systems
- Data Analysis and Reporting
- Leadership and business skills
- Cross-functional Team Management
- Strategic Planning and Execution
- Problem Solving and Decision Making
- Negotiation and Conflict Resolution
- Time management and multitasking
Languages
Chinese (Mandarin)
Proficient
C2
English
Upper Intermediate
B2
Malay
Intermediate
B1
Timeline
DEPUTY SALES MANAGER
SEASTAR MARINE SUPPLY
11.2025 - 03.2026
ASSISTANT OPERATIONS MANAGER
SEASTAR MARINE SUPPLY
06.2024 - 12.2025
Operations Supervisor
SEASTAR MARINE SUPPLY PTE LTD
03.2023 - 05.2024
Operations Administrator
SEASTAR MARINE SUPPLY PTE LTD
07.2018 - 02.2023
Sales Manager
YR SERVICES
01.2016 - 12.2018