Yan Jun Chia

• Facilitated seamless peer-to-peer (P2P) cryptocurrency transactions, ensuring accurate trade execution and prompt communication between buyers and sellers.
• Maintained high customer satisfaction through timely dispute resolution, clear communication, and consistent adherence to platform policies and AML/KYC compliance.
• Built a trusted reputation on the platform, achieving a high completion rate and positive user feedback.
• Collaborated with platform support and escalated complex issues, ensuring fair outcomes and continuous process improvement.
• Handled fiat and crypto payments across various methods (bank transfers, e-wallets, etc.) with diligence and precision.

• Delivered responsive and knowledgeable support to a global user base across multiple channels, including live chat, email, and in-app messaging.
• Assisted users with account-related inquiries, transaction issues, identity verification (KYC), and security concerns, ensuring strict adherence to regulatory guidelines.
• Troubleshot platform and technical issues, coordinating with internal teams to resolve bugs and ensure platform stability.
• Educated users on OKX features, trading products, and platform updates to improve customer understanding and satisfaction.
• Maintained high CSAT (Customer Satisfaction) scores through empathetic communication and efficient problem-solving.
• Logged and escalated user feedback to contribute to platform enhancements and user experience improvements.
• Worked within SLA guidelines, maintaining a strong track record of timely responses and accurate information delivery.

Assisting customer through live chat and emails Monitoring backend: - Provide information needed to Vietnam customer service team - Checking on deposit and withdrawal transaction - KYC checking Report updates through Google sheet & Excel file

Assist with medication preparation for patients Assist in registering patient information Answer calls / receiving & replying emails from patient for making appointment Cash in/out as cashier