Summary
Overview
Work History
Education
Skills
Accomplishments
References
Training
Timeline
SoftwareEngineer
Yahya Osman

Yahya Osman

Store Manager
Cyberjaya, Selangor

Summary

Experienced retail associate and manager seeking a fulltime position in the field of retail, where I can apply my knowledge and skills from 8 years of service in the industry for continuous career development.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Skechers Outlet
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

AIA LIFE PLANNER

AIA Malaysia
03.2022 - Current
  • Established long-lasting relationships with clients through trust, empathy, and professionalism during the life planning process.
  • Streamlined the life planning process for clients with clear communication and detailed documentation.
  • Conducted workshops and seminars to educate prospective clients about the benefits of comprehensive life planning services.
  • Built a reputation for excellence within the industry by adhering to ethical standards, consistently delivering quality service, and maintaining a high level of professionalism.

SUPERVISOR

Levi's Malaysia
5 2020 - 6 2022
  • Recruiting, training & supervising staff, Preparing promotional materials & displays, Liaising with head office, Acting visual merchandiser
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

ASSISTANT LEADER (BRAND ENVIRONMENT)

Levi's (Istibaru Sdn Bhd)
11.2019 - 03.2020
  • Visual merchandising leader, Audits store environment & operation (15 stores outside Klang Valley), Trains employee regarding VM, Liaising with HR department
  • Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
  • Streamlined inventory management processes, resulting in reduced costs and improved efficiency.
  • Ensured compliance with company policies and procedures by closely monitoring day-to-day operations.

SUPERVISOR

Levi's (Istibaru Sdn Bhd)
02.2015 - 11.2019
  • Recruiting, training, supervising and appraising staff, Preparing promotional materials & displays, Liaising with head office, Acting visual merchandiser
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

SEKOLAH MENENGAH KEBANGSAAN SULTAN ABDUL AZIZ SHAH
01.2004 - 05.2008

Skills

Malay, English

Accomplishments

  • 1st month: Top cases
  • 2nd month: Top new life planner
  • 3rd month: Rising star
  • AIA Rising Star Qualifier

References

Provided upon request.

Training

  • My training has prepared me to excel in any retail environment. I've taken courses in visual merchandising, financial planning, customer engagement, and more.

    I have a solid foundation in the fundamentals of retail, including product management, store management, and KPI counting. I've had experience in visual merchandising, so I know how to create an appealing and inviting store environment.

    My financial planning training has given me the skills to manage a budget and make sound financial decisions. I also have experience in customer engagement, which has taught me how to build relationships with customers and provide them with a positive shopping experience.

    I'm confident that my training has prepared me to be a valuable asset to any retail team. I'm excited to put my skills to work and help a company grow and succeed.

Timeline

Store Manager

Skechers Outlet
03.2023 - Current

AIA LIFE PLANNER

AIA Malaysia
03.2022 - Current

ASSISTANT LEADER (BRAND ENVIRONMENT)

Levi's (Istibaru Sdn Bhd)
11.2019 - 03.2020

SUPERVISOR

Levi's (Istibaru Sdn Bhd)
02.2015 - 11.2019

SEKOLAH MENENGAH KEBANGSAAN SULTAN ABDUL AZIZ SHAH
01.2004 - 05.2008

SUPERVISOR

Levi's Malaysia
5 2020 - 6 2022

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