Yahya Osman
Store Manager
Cyberjaya, Selangor
Summary
Experienced retail associate and manager seeking a fulltime position in the field of retail, where I can apply my knowledge and skills from 8 years of service in the industry for continuous career development.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Skechers Outlet
03.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
AIA LIFE PLANNER
AIA Malaysia
03.2022 - Current
- Established long-lasting relationships with clients through trust, empathy, and professionalism during the life planning process.
- Streamlined the life planning process for clients with clear communication and detailed documentation.
- Conducted workshops and seminars to educate prospective clients about the benefits of comprehensive life planning services.
- Built a reputation for excellence within the industry by adhering to ethical standards, consistently delivering quality service, and maintaining a high level of professionalism.
SUPERVISOR
Levi's Malaysia
5 2020 - 6 2022
- Recruiting, training & supervising staff, Preparing promotional materials & displays, Liaising with head office, Acting visual merchandiser
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
ASSISTANT LEADER (BRAND ENVIRONMENT)
Levi's (Istibaru Sdn Bhd)
11.2019 - 03.2020
- Visual merchandising leader, Audits store environment & operation (15 stores outside Klang Valley), Trains employee regarding VM, Liaising with HR department
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Streamlined inventory management processes, resulting in reduced costs and improved efficiency.
- Ensured compliance with company policies and procedures by closely monitoring day-to-day operations.
SUPERVISOR
Levi's (Istibaru Sdn Bhd)
02.2015 - 11.2019
- Recruiting, training, supervising and appraising staff, Preparing promotional materials & displays, Liaising with head office, Acting visual merchandiser
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
SEKOLAH MENENGAH KEBANGSAAN SULTAN ABDUL AZIZ SHAH
01.2004 - 05.2008
Skills
Malay, English
Customer Service
Employee Training
Store Merchandising
Team Development
Store operations
Shift Scheduling
Friendly and Positive
Store displays
POS Systems
Store Opening and Closing
Team Leadership
Accomplishments
- 1st month: Top cases
- 2nd month: Top new life planner
- 3rd month: Rising star
- AIA Rising Star Qualifier
References
Provided upon request.
Training
- My training has prepared me to excel in any retail environment. I've taken courses in visual merchandising, financial planning, customer engagement, and more.
I have a solid foundation in the fundamentals of retail, including product management, store management, and KPI counting. I've had experience in visual merchandising, so I know how to create an appealing and inviting store environment.
My financial planning training has given me the skills to manage a budget and make sound financial decisions. I also have experience in customer engagement, which has taught me how to build relationships with customers and provide them with a positive shopping experience.
I'm confident that my training has prepared me to be a valuable asset to any retail team. I'm excited to put my skills to work and help a company grow and succeed.
Timeline
Store Manager
Skechers Outlet
03.2023 - Current
AIA LIFE PLANNER
AIA Malaysia
03.2022 - Current
ASSISTANT LEADER (BRAND ENVIRONMENT)
Levi's (Istibaru Sdn Bhd)
11.2019 - 03.2020
SUPERVISOR
Levi's (Istibaru Sdn Bhd)
02.2015 - 11.2019
SEKOLAH MENENGAH KEBANGSAAN SULTAN ABDUL AZIZ SHAH
01.2004 - 05.2008
SUPERVISOR
Levi's Malaysia
5 2020 - 6 2022