Yaaminee Gnanapragasam

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Administration

• Handled sensitive information discreetly, maintaining strict confidentiality at all times, as required by company policy or legal regulations.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Fostered a positive customer service culture within the team, which led to higher customer satisfaction rates.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Coordinated with the IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Led quarterly customer service meetings to review performance and set goals for improvements.
• Created and maintained a detailed database to develop promotional sales.
• Identified and resolved discrepancies and errors in customer accounts.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Aided the executive in personal tasks, such as scheduling appointments or running errands, when needed.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
• Kept detailed track of payment schedules for directors.
• Facilitated smoother daily operations by promptly addressing and resolving administrative issues.

Accounting

• Generated invoices for chargeable events and maintained accurate accounting of invoices billed.
• Participated in the implementation of new accounting software systems to enhance efficiency and accuracy within joint venture accounting processes.
• Assisted in resolving invoice discrepancies by liaising with accounting department staff members.
• Supported financial reporting efforts by reconciling actuarial results with accounting records.
• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Reconciled accounts, expense data, and assets.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Used advanced software to prepare documents, reports, and presentations.

• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Conducted detailed sales analysis to identify trends and areas for improvement, driving business growth.
• Supported supervising appraisers in the preparation of comprehensive reports that clearly explained valuation methodologies, comparable sales analysis, and final conclusions.
• Boosted sales figures with the successful launch of new products and promotional initiatives.
• Optimized inventory management processes by forecasting demand patterns using historical sales data analysis techniques.
• Maintained accurate client records and sales data, helping to inform future sales strategies and performance analysis.
• Maintained detailed records of daily sales activities, ensuring accurate reporting for management analysis and decision-making purposes.
• Forecasted demand accurately using historical sales data and trend analysis, ensuring appropriate stock levels at all times.
• Performed daily reconciliation of cash registers, ensuring accurate accounting of all transactions.
• Assisted in resolving invoice discrepancies by liaising with accounting department staff members.
• Managed accounting invoices and billings, balanced accounts and created financial reports.
• Tracked data and entered into Autocount software for accounting purposes.
• Organized and processed daily accounting invoices, statements and records.
• Balanced cash drawer daily, demonstrating strong attention to detail and accounting abilities.
• Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Utilized Adobe Photoshop to prepare, optimize, and upload campaign visuals across platforms with accurate descriptions, pricing, and promotional details.
• Coordinated schedules, meetings, and events; served as point of contact for stakeholders to ensure smooth communication and operations.

Document Controller

• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Monitored due dates and deadlines and worked to submit all documents on time or early.
• Carefully reviewed all documents and reports for completeness and accuracy.
• Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
• Enhanced document organization by implementing efficient categorization and filing systems.
• Used Adobe Acrobat for document management and enhancements.
• Transmitted documents, organized revisions and tracked changes.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Prepared and submitted daily Fit-Up and Visual Inspection reports in compliance with ISO drawings; managed RFI documentation and approvals; maintained weekly weld summary updates with client verification.

General Welfare and workers welfare

• Supervised workers’ discipline, welfare, and accommodation arrangements, including hostel management.

Administration

• Maintained organized filing systems for quality control and administrative records, managed petty cash, pantry restocking and preparation of timesheets for workers and employees.

Quality Control

• Updated master weld summaries, prepared daily joint inspection reports, and compiled radioactive reports for client submission in compliance with ISO standards.
• Ensured completeness of documentation for final client submission; liaised with headquarters to secure urgent site materials and managed daily reporting tasks.