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Lark Implementation:

• Successfully rolled out the migration from Microsoft 365 to Lark for 3,000+ users in collaboration with a 3-member team.
• Handled planning, stakeholder coordination, and configuration of visibility rules and permissions.
• Built workflow automations using Lark tools to reduce manual tasks and improve efficiency for both departmental users and the wider organization.
• Created SOPs to standardize internal processes post-implementation.
• Provided troubleshooting support, created SOPs, and conducted training to support organization-wide adoption.
• Recruited and onboarded 4 team members, and successfully handed over project responsibilities.

GRC Responsibilities:

• Automated 50% of GRC manual processes to improve efficiency.
• Involved in Shadow IT project: interviewed 11 teams and delivered risk report.
• Created internal policies.
• Managed brand monitoring tools (Netcraft & CSC) to protect customers from scams and safeguard the brands' reputation.
• Conducted company-wide cybersecurity awareness sessions.

Microsoft Tenant Consolidation:

• Led successful email & SharePoint migration from 13 tenants (1,300+ users) into one; coordinated with stakeholders, IT, vendors, internal IT Team, users and completed on time.

IT Support (Global):

• Managing AD server, networking (Aruba, Cisco), firewall (FortiGate), VPN, antivirus (Trend Micro), and SASE (Netskope).
• Microsoft Tenants email security setup to reduce the risk of malicious emails from external sources.
• Handled global IT asset procurement, PC setup and maintenance.
• Developed a centralized tracker for Microsoft and business accounts to streamline user onboarding and offboarding processes.

• Managed end user devices and IT infrastructure (AD, firewall, VPN, Anti-virus software).
• Managed Office 365 account and security configurations.
• Managed IT procurement and vendor coordination for hardware acquisition and software licensing.
• Led the implementation of IT asset management from scratch and established internal SOPs to standardize operations.
• Looking after IT Operations Management & Incident Management.
• In charge of mobile app migration and ownership transfer, ensuring smooth handover.

• Implemented Microsoft 365 Business and Synology NAS solutions.
• Served as Lead Broadcaster for livestreams, handled video editing, and led the full revamp of the studio setup from small-scale to large-scale production.
• Installed, upgraded, and maintained IT hardware and software across departments while assessing and recommending hardware and software solutions to meet business needs.
• Coordinated with internal teams and external vendors on system development projects, including testing and quality assurance.
• Completed multiple projects, including the corporate website, back-office systems, CRM platform, landing pages, and a customer inquiry system.

• Provide system support for clients.
• Conduct system training.
• Conduct System Testing/ Troubleshooting.