XUE WEN LIM
Johor Bahru
Summary
Dynamic Freelance Tour Leader with strengths in group safety and itinerary planning. Coordinates transportation, accommodation, and sightseeing to enhance customer experiences. Delivers engaging commentary that enriches understanding of destinations, fostering memorable journeys.
Overview
14
14
years of professional experience
Work History
Freelance Tour Leader
Orange Leisure Sdn Bhd
Selangor, Malaysia
04.2020 - Current
- Kept close watch of guest activities to maintain group safety during tours.
- Produced and distributed detailed itineraries for customers to identify routes, time and day-by-day journeys.
- Coordinate transportation, accommodation, meals and sightseeing activies.
- Resolve travel disruptions such as delays, schedule changes or emergencies.
- Provide informative commentary about destinations, history and local culture.
Assistant Sales Manager
Umalnd Bhd
Johor Bahru, Malaysia
12.2014 - 03.2020
- Educated customers on available processes and services.
- Maintained friendly and professional customer interactions.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team in developing and executing strategies to achieve quarterly sales targets.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Solved complex customer requests to maintain customer satisfaction.
Assistant Sales Manager
Citibank Bhd
Johor Bahru, Malaysia
06.2012 - 11.2014
- Achieved excellent customer service by going the extra mile to tend to customer requests.
- Developed incentive schemes to motivate sales team and drive performance.
- Monitored competitor activity and adjusted sales strategies to maintain competitive edge.
- Maintained friendly and professional customer interactions.
- Maintained up-to-date knowledge of industry developments, new product offerings, and competitive landscape.
Education
Diploma
Top To Toe Beauty College
Johor, Malaysia01-2007
Skills
- Group safety & Rick management
- Customer relationship management
- Itinerary planning
- Communication skills
- Adaptive problem solving
- Transportation coordination
- Customer service excellence
- First Aid
Timeline
Freelance Tour Leader
Orange Leisure Sdn Bhd
04.2020 - Current
Assistant Sales Manager
Umalnd Bhd
12.2014 - 03.2020
Assistant Sales Manager
Citibank Bhd
06.2012 - 11.2014
Diploma
Top To Toe Beauty College