Microsoft Word
Xin Ying Lee
Degree Student In Hospitality Management
Kajang,10
Summary
Proven customer service specialist, adept in inbound call management and maintaining high service standards, showcased during tenure at 520 Beaute Lab. Excelling in multitasking and customer support, significantly enhanced customer satisfaction. Skilled in both data entry and creating positive customer interactions, embodying the ideal blend of hard and soft skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
6
6
Languages
Work History
Customer Service Office
520 Beaute Lab
Cheras, Kuala Lumpur
03.2022 - 10.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Waitress
Dragon Palace Seafood Restaurant
Cheras , Selangor
06.2018 - 06.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor in Hospitality Management - Hospitality Management
Lincoln University College
Kuala Lumpur 11.2022 - Current
Skills
Customer support
Menu memorization
Strong multitasking
Table setting
Greeting guests
Dining area maintenance
Customer service
Payment processing
Data entry
Inbound call management
Service recommendations
Customer support
Software
Microsoft Excel
Microsoft PowerPoint
Canva
Affiliations
Tzu Chi Collegiate Youth Association
Timeline
Bachelor in Hospitality Management - Hospitality Management
Lincoln University College
11.2022 - Current
Customer Service Office
520 Beaute Lab
03.2022 - 10.2022
Waitress
Dragon Palace Seafood Restaurant
06.2018 - 06.2019
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