Xin Han Lim
Operations Officer
Jitra Kedah
Summary
Dedicated Operations Officer with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Officer
A'Famosa Safari Wonderland Sdn Bhd
Alor Gajah, Melaka
03.2014 - Current
- Used outstanding planning, organization and problem-solving skills to aid smooth day-to-day business operations.
- Maintained facility compliance with health codes, sanitation requirements and license regulations.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Suggested feature improvements for operations and products based on customer feedback and employee interactions.
- Managed planning of daily schedules and operational tasks for the employees completing daily F&B and facility management task.
- Closely monitored customer and business satisfaction, making improvements based on recurring negative feedback.
- Collaborated with operation managers to design strategies for improving processes, best practices and reduce costs.
- Monitored customer reviews on Google business, ensuring operations ran at optimum levels to maintain high-level customer satisfaction. Manage to increased star rating from 3.2 to 4.0 and keep improving.
Admin officer
Zheng Keng Engineering & Construction Pte Ltd
Senoko Crescent
11.2012 - 12.2013
- Maintained clean, safe working environments to eliminate accident risks.
- Thrived in fast-paced environment with energy and enthusiasm.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Engaged with customers to better understand needs and deliver excellent service.
- Prepared range of written communications, documents and reports.
- Produced high-volume orders to effectively meet customer demand.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Arts - Bachelors of Arts (with Honours) Tourism, Leisure and Hospitality
Liverpool John Moores University
Liverpool, UK 02.2011 -
Advanced Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
Perak, Malaysia 05.2010 -
Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
Perak, Malaysia 03.2008 -
Skills
Member engagementProject researchPayment processingOperating proceduresCustomer service and supportReporting and auditing
Logistics expertise
Office administration
Languages
English
First Language
Malay
Upper Intermediate
B2
Chinese (Mandarin)
Advanced
C1
Interests
Cooking
Animal Care
Pre-school kids education
References
1. Catherine Kok +60172198017
2. Sweezhen Tan +60179161008
3. Kong Wai Chong +60122612231
Timeline
Operations Officer
A'Famosa Safari Wonderland Sdn Bhd
03.2014 - Current
Admin officer
Zheng Keng Engineering & Construction Pte Ltd
11.2012 - 12.2013
Bachelor of Arts - Bachelors of Arts (with Honours) Tourism, Leisure and Hospitality
Liverpool John Moores University
02.2011 -
Advanced Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
05.2010 -
Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
03.2008 -