Xin Han Lim
Operations Officer
Jitra Kedah
Summary
Dedicated Operations Officer with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Officer
A'Famosa Safari Wonderland Sdn Bhd
Alor Gajah, Melaka
03.2014 - Current
- Used outstanding planning, organization and problem-solving skills to aid smooth day-to-day business operations.
- Maintained facility compliance with health codes, sanitation requirements and license regulations.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Suggested feature improvements for operations and products based on customer feedback and employee interactions.
- Managed planning of daily schedules and operational tasks for the employees completing daily F&B and facility management task.
- Closely monitored customer and business satisfaction, making improvements based on recurring negative feedback.
- Collaborated with operation managers to design strategies for improving processes, best practices and reduce costs.
- Monitored customer reviews on Google business, ensuring operations ran at optimum levels to maintain high-level customer satisfaction. Manage to increased star rating from 3.2 to 4.0 and keep improving.
Admin officer
Zheng Keng Engineering & Construction Pte Ltd
Senoko Crescent
11.2012 - 12.2013
- Maintained clean, safe working environments to eliminate accident risks.
- Thrived in fast-paced environment with energy and enthusiasm.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Engaged with customers to better understand needs and deliver excellent service.
- Prepared range of written communications, documents and reports.
- Produced high-volume orders to effectively meet customer demand.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Arts - Bachelors of Arts (with Honours) Tourism, Leisure and Hospitality
Liverpool John Moores University
Liverpool, UK 02.2011 -
Advanced Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
Perak, Malaysia 05.2010 -
Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
Perak, Malaysia 03.2008 -
Skills
Member engagementundefined
Languages
English
First Language
Malay
Upper Intermediate
B2
Chinese (Mandarin)
Advanced
C1
Interests
Cooking
Animal Care
Pre-school kids education
References
1. Catherine Kok +60172198017
2. Sweezhen Tan +60179161008
3. Kong Wai Chong +60122612231
Timeline
Operations Officer
A'Famosa Safari Wonderland Sdn Bhd
03.2014 - Current
Admin officer
Zheng Keng Engineering & Construction Pte Ltd
11.2012 - 12.2013
Bachelor of Arts - Bachelors of Arts (with Honours) Tourism, Leisure and Hospitality
Liverpool John Moores University
02.2011 -
Advanced Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
05.2010 -
Diploma in Hospitality Management - Hospitality Management
Tunku Abdul Rahman College
03.2008 -
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