Xiiao Wen
-
Cheras
Summary
Multi-talented and detail-oriented Sales Assistant with over 3 years of experience in store management, customer service, inventory control, and 1 year of office administration. Proven ability to enhance store performance through strong business development, and effective leadership. Adept at customer relations, maintaining store operations, and performing administrative tasks like invoicing and document management. Seeking a challenging role with opportunities for advancement.
Overview
5
5
years of professional experience
1
1
Language
Work History
Sales Assistant
Veesee Collection
01.2020 - 04.2021
- Processed and stocked merchandise efficiently, maintaining organized racks and shelves
- Ensured accurate order numbers and inventory records by managing stock deliveries
- Maintained visual merchandising standards by regularly cleaning and organizing displays
Store Supervisor
Kakiyuki Cheras Business
06.2021 - 12.2021
- Supervised store staff and helped with unpacking and counting deliveries, maintaining accurate inventory
- Trained new employees on store procedures, improving overall team performance
- Managed sales and marketing efforts, including promotional displays to boost foot traffic and sales
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Store Supervisor
Ruyi Mee Sua F&B
06.2022 - 10.2023
- Lead and manage store operations, ensuring high standards of presentation and customer satisfaction
- Maximize sales by communicating new promotions to both staff and customers, increasing revenue and customer engagement
- Handle customer complaints and ensure proper resolution with in-depth knowledge of policies
- Train staff on store procedures and ensure smooth day-to-day operations
Sales & Marketing Associate
On Nine Technology Sdn Bhd
11.2023 - 12.2024
- Upload new products to e-commerce platforms like TikTok and Shopee, ensuring timely and accurate listings
- Resolve customer complaints with empathy to increase satisfaction and respond to customer messages
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrator
On Nine Technology Sdn Bhd
11.2023 - 12.2024
- Manage invoicing and records using software (primarily AutoCount, with some experience in Xilnex) for accurate billing and data tracking
- Maintain organized records of documents, ensuring easy retrieval and compliance with company policies
- Coordinate office activities and assist in various administrative tasks to support business operations
- Improved data accuracy by meticulously verifying and correcting information during entry.
Education
SPM - Sport Science
SMK TAMAN CONNAUGHT
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Customer Service
- Team Leadership
- E-Commerce Management
- Office Administration
- Customer satisfaction
Additional Information
Expected salary
Basic salary : RM2,900
Timeline
Sales & Marketing Associate
On Nine Technology Sdn Bhd
11.2023 - 12.2024
Office Administrator
On Nine Technology Sdn Bhd
11.2023 - 12.2024
Store Supervisor
Ruyi Mee Sua F&B
06.2022 - 10.2023
Store Supervisor
Kakiyuki Cheras Business
06.2021 - 12.2021
Sales Assistant
Veesee Collection
01.2020 - 04.2021
SPM - Sport Science
SMK TAMAN CONNAUGHT
04.2001 -
Similar Profiles
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Bayu JalayudaBayu Jalayuda
Sous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph CollectionSous Chef || CASSIA (Southeast Asian) at The Luxury Collection & Autograph Collection
Christina E. BarlowChristina E. Barlow
Customer Service / Collection Representative at Municipal Collection ServicesCustomer Service / Collection Representative at Municipal Collection Services