Xian Hui Ng
Store Associate
Masai, Johor
Summary
Dynamic and dependable professional with extensive experience in customer service at MR DIY MALAYSIA. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in payment processing and team collaboration, consistently achieving sales goals while maintaining a clean and organized environment. Committed to fostering teamwork and delivering exceptional service.
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Store Associate
MR DIY MALAYSIA
10.2020 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased sales by providing exceptional customer service and product knowledge.
- Displayed merchandise by arranging in appealing ways to boost sales.
Restaurant Waiter
Kuching Style Restaurant JB
01.2018 - 01.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Processed orders and sent to kitchen employees for preparation.
Cinema Worker
Superstar Cinema
06.2017 - 12.2017
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Coordinated movie showings, ensuring seamless transitions between films and minimal downtime for patrons.
- Ensured compliance with safety regulations by monitoring theater exits, enforcing age restrictions on certain films, and addressing any hazards promptly.
- Participated in regular staff meetings to discuss strategies for improving overall operations and addressing any challenges faced by the team.
- Strengthened teamwork through active communication and collaboration with colleagues on various tasks and projects.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
Education
High School Diploma -
Ambitious Academy
Johor Bahru, Johor, Malaysia 04.2001 -
SPM
SMK Seri Alam
Masai, Johor, Malaysia12-2016
Skills
Customer service
Timeline
Store Associate
MR DIY MALAYSIA
10.2020 - Current
Restaurant Waiter
Kuching Style Restaurant JB
01.2018 - 01.2020
Cinema Worker
Superstar Cinema
06.2017 - 12.2017
High School Diploma -
Ambitious Academy
04.2001 -
SPM
SMK Seri Alam