Xian Toh
Summary
Results-oriented Business Development Manager with a proven ability to drive revenue and growth. Skilled in networking and lead development, effectively managing operations to maximise profitability. Utilises industry expertise to recognise and seize opportunities, while understanding best practices for technology-focused and digital environments.
Overview
10
10
years of professional experience
Work History
Key Account Manager, Business Development
Springer Nature Ltd
Southeast Asia , Global
2024.07 - Current
- Developed business plans to establish revenue and growth - annual increase of 20% upsell & secured big deals of million euros.
- Managed 370 key accounts across Southeast Asia, implementing tailored after-sales service programmes and retention campaigns to enhance customer satisfaction.
- Designed comprehensive marketing programmes for various products and services, marketing merchandise, marketing events for promotional and product training or awareness.
- Executed 45 on-site booth promotions annually, facilitating product training and increasing brand awareness.
- Over 160 key account engagements annually captured in metrics for possible commercial outreach and client retention
- Created engaging content to support product innovation development and marketing initiatives.
Head of Department
RSPO
Kuala Lumpur Office, Global
2021.01 - 2023.12
- Reviewed departmental performance, presenting reports to senior management with actionable insights that informed strategic decisions.
- Collaborated with leadership to develop and implement action plans safeguarding company assets and enhancing profitability.
- Managed market share and coordinated regular checkups with over 5000 RSPO members to ensure alignment with organizational goals.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
- Plan, engage, and evaluate multi-stakeholder meetings and workshops to also support the services and tools offered by RSPO.
- Introduce business solutions to members and clients of RSPO
Founder and Director
Marcharh
London, United Kingdom
2017.01 - 2022.08
- Made high-level decisions to implement company policies and strategies, improve procedures and grow revenue.
- Managed financial operations, including budgeting, forecasting, and investment strategies, to optimize resources and profitability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Managed all aspects of product development, from design to overseeing development, quality assurance and deployment.
- Oversaw the recruitment, training, and management of a high-performing team, fostering a culture of excellence and innovation.
- Directed company's marketing activities to raise awareness and attract potential clients.
- Engaged in industry networking events to build professional relationships.
- Developed a clear mission, vision and culture for the company employees.
Education
Masters of Business Administration
Kedge University
France2027-01
Bachelor of Accounting and Finance
University West of England
United KingdomSkills
- Client relationship management
- Business development
- Data analysis
- Strategic planning
- B2B account management
Timeline
Key Account Manager, Business Development
Springer Nature Ltd
2024.07 - Current
Head of Department
RSPO
2021.01 - 2023.12
Founder and Director
Marcharh
2017.01 - 2022.08
Masters of Business Administration
Kedge University
Bachelor of Accounting and Finance
University West of England