Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wun Chin Eyok

Wun Chin Eyok

Singapore

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Retail Store Manager

Popular Book Co Pte Ltd
09.2018 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget

Retail Supervisor

Sheng Siong Supermarket
05.2008 - 08.2018
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
  • Trained and oriented associates to maximize team performance
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
  • Coordinated merchandising displays, signage and sales enablement
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
  • Entered and priced inventory to assist with efficient restocking
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands
  • Monitored cashiers' work and balanced registers to maintain strong financial controls
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Educated staff on strategies for handling difficult customers and challenging situations

Retail Supervisor

I-Tec Fresh Market
04.2004 - 04.2008
  • Followed HACCP safety guidelines for correctly receiving and distributing foods
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Marked-down clearance items and relocated merchandise to proper store areas

Waitress

126 Dim Sum
02.2003 - 03.2004
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Greeted new customers, discussed specials and took drink orders
  • Bussed and reset tables to keep dining room and work areas clean
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Inspected dishes and utensils for cleanliness

Education

SMK Seri Perling2
Johor Bahru, Johor
05.2001

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SMK Raja Muda Musa
Teluk Intan, Perak
01.1998

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S.R.J.K(C) Chong Min
Teluk Intan, Perak
01.1991

Skills

  • Marketing and Promotions
  • Human Resources Oversight
  • Store Opening and Closing
  • POS Systems
  • Shift Scheduling
  • Retail Operations
  • Financial Statement Review
  • Sales Tracking
  • Time Management
  • Work Planning and Prioritization
  • Inventory Tracking and Management
  • Complaint Resolution
  • Customer Service
  • P&L Administration
  • Word Processing

Languages

Chinese (Mandarin): Advanced (C1)
Malay: Intermediate (B1)
English: Intermediate (B1)

Timeline

Retail Store Manager

Popular Book Co Pte Ltd
09.2018 - Current

Retail Supervisor

Sheng Siong Supermarket
05.2008 - 08.2018

Retail Supervisor

I-Tec Fresh Market
04.2004 - 04.2008

Waitress

126 Dim Sum
02.2003 - 03.2004

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SMK Raja Muda Musa

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S.R.J.K(C) Chong Min

SMK Seri Perling2

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Wun Chin Eyok