Wun Chin Eyok
Singapore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Retail Store Manager
Popular Book Co Pte Ltd
09.2018 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Retail Supervisor
Sheng Siong Supermarket
05.2008 - 08.2018
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
- Trained and oriented associates to maximize team performance
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
- Coordinated merchandising displays, signage and sales enablement
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
- Entered and priced inventory to assist with efficient restocking
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
- Monitored cashiers' work and balanced registers to maintain strong financial controls
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Educated staff on strategies for handling difficult customers and challenging situations
Retail Supervisor
I-Tec Fresh Market
04.2004 - 04.2008
- Followed HACCP safety guidelines for correctly receiving and distributing foods
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Marked-down clearance items and relocated merchandise to proper store areas
Waitress
126 Dim Sum
02.2003 - 03.2004
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials and took drink orders
- Bussed and reset tables to keep dining room and work areas clean
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Inspected dishes and utensils for cleanliness
Education
SMK Seri Perling2
Johor Bahru, Johor05.2001
undefined
SMK Raja Muda Musa
Teluk Intan, Perak01.1998
undefined
S.R.J.K(C) Chong Min
Teluk Intan, Perak01.1991
Skills
- Marketing and Promotions
- Human Resources Oversight
- Store Opening and Closing
- POS Systems
- Shift Scheduling
- Retail Operations
- Financial Statement Review
- Sales Tracking
- Time Management
- Work Planning and Prioritization
- Inventory Tracking and Management
- Complaint Resolution
- Customer Service
- P&L Administration
- Word Processing
Languages
Chinese (Mandarin): Advanced (C1)
Malay: Intermediate (B1)
English: Intermediate (B1)
Timeline
Retail Store Manager
Popular Book Co Pte Ltd
09.2018 - Current
Retail Supervisor
Sheng Siong Supermarket
05.2008 - 08.2018
Retail Supervisor
I-Tec Fresh Market
04.2004 - 04.2008
Waitress
126 Dim Sum
02.2003 - 03.2004
undefined
SMK Raja Muda Musa
undefined
S.R.J.K(C) Chong Min
SMK Seri Perling2
Similar Profiles
Leong Zheng KaiLeong Zheng Kai
Retail Executive at Popular Book Company PTE LTDRetail Executive at Popular Book Company PTE LTD
Soon Hing Melvin GanSoon Hing Melvin Gan
Retail Associate at Courts (S) Pte LtdRetail Associate at Courts (S) Pte Ltd
Chee Wee ChuaChee Wee Chua
Senior Technical Officer at Marchwood Laboratory Services Pte LtdSenior Technical Officer at Marchwood Laboratory Services Pte Ltd