Wuen Yang Chan
Senior Procurement Executive
Penang
Summary
Proven track record in enhancing supplier relationships and procurement process improvement at Crystal Safety Glass (M) Sdn.Bhd. Skilled in strategic sourcing and problem-solving, driving significant cost savings and efficiency gains. Expertise in supply chain optimization and client relationship management consistently results in successful project deliveries and improved operational outcomes.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Key Account Manager
AFN Sports Sdn.Bhd
09.2024 - 05.2025
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Initiated cross-selling and upselling strategies to maximize account revenue potential.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
Senior Procurement Specialist
Crystal Safety Glass (M) Sdn.Bhd
01.2022 - 08.2024
- Facilitated communication between internal stakeholders and suppliers, improving collaboration throughout the procurement lifecycle.
- Negotiated long-term agreements with major suppliers that resulted in significant cost reductions over time without compromising quality or service levels.
- Enhanced supplier relationships by implementing strategic sourcing initiatives and effective negotiation tactics.
- Enhanced team productivity by providing training and mentorship to junior procurement specialists on best practices and industry trends.
- Ad-hoc tasks being given project coordinating, international sales (Japan, US, South Africa, Taiwan, South Korea and Thailand).
- Contributed to construction-related procurement tasks and supported project scheduling requirements.
- Streamlined procurement processes for increased efficiency with the implementation of an automated purchasing system.
- Reduced lead times, negotiated contracts with key suppliers to secure favorable terms and conditions.
Sales and Project Coordinator
I Eng Solutions Sdn.Bhd
01.2021 - 12.2021
- Developed an effective client follow-up system that contributed to increased customer satisfaction and loyalty.
- Negotiated favorable contract terms with vendors, reducing overall project costs without sacrificing quality or timelines.
- Achieved consistent on-time project delivery by closely monitoring progress and proactively addressing potential obstacles.
- Developed customized proposals for each potential client, demonstrating a deep understanding of their unique needs and goals.
- Achieved successful closure of multiple complex deals by utilizing exceptional negotiation skills during the decision-making process.
- Improved client retention rates with excellent communication skills, fostering strong relationships, and providing regular updates on project status.
- Organized regular team meetings to review progress, discuss challenges, and brainstorm solutions for continuous improvement in sales and project management processes.
- Developed and implemented sales strategies to increase profits.
Supply Chain Executive
JKS Engineering Sdn.Bhd
02.2019 - 01.2021
- Coordinated and scheduled physical inventories of assigned areas to adjust inventory levels as appropriate.
- Reduced supply chain disruptions by establishing strategic partnerships with key suppliers, ensuring timely delivery of goods and services.
- Developed solutions to address problems in distribution and transportation of products.
- Collaborated with sales and marketing departments to align supply chain strategies with business goals, achieving effective demand planning and accurate sales forecasts.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Customer Service Executive
World Cloud Venture Sdn.Bhd
06.2018 - 11.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed a reputation for producing accurate translations quickly, becoming a go-to resource for last-minute or urgent projects.
- Delivered high-quality translations by prioritizing attention to detail and cultural relevance in each project.
- Succeeded in meeting client expectations, consistently receiving positive feedback for accuracy, timeliness, and professionalism in translation projects.
- Built strong relationships with clients by providing timely updates on project progress and addressing any concerns promptly.
Business Development Executive
Boon Siew Honda
03.2015 - 12.2016
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Designed comprehensive reporting templates that tracked key metrics related to after-sales operations, providing valuable insights into areas needing optimization or enhancement initiatives.
- Streamlined warranty claims process to reduce turnaround time and improve overall customer experience.
- Implemented new inventory management system for spare parts, reducing costs associated with overstocking and improving order fulfillment times.
Education
Professional Diploma in Supply Chain Management - Supply Chain Management
Universiti Teknologi Malaysia
04.2001 - 06.2016
Skills
Key account management
Client relationship building
Problem-solving
Team leadership
Strategic planning
Inventory management
Warehouse operations
Warehouse logistics
Staff management
Price negotiation
Strategic sourcing
Supplier relationship management
Global procurement
Languages
4,B2
Timeline
Key Account Manager
AFN Sports Sdn.Bhd
09.2024 - 05.2025
Senior Procurement Specialist
Crystal Safety Glass (M) Sdn.Bhd
01.2022 - 08.2024
Sales and Project Coordinator
I Eng Solutions Sdn.Bhd
01.2021 - 12.2021
Supply Chain Executive
JKS Engineering Sdn.Bhd
02.2019 - 01.2021
Customer Service Executive
World Cloud Venture Sdn.Bhd
06.2018 - 11.2018
Business Development Executive
Boon Siew Honda
03.2015 - 12.2016
Professional Diploma in Supply Chain Management - Supply Chain Management
Universiti Teknologi Malaysia
04.2001 - 06.2016
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