Woo Sze Ling Celine
Senior Product Manager
Bandar Sri Damansara
Summary
A motivated individual actively seeking career opportunities to apply knowledge, skills, and experience in the IT industry, aiming to contribute to the company's success while fostering personal and professional growth. Highly proficient, with a strong willingness to learn, attention to detail, and excellent organizational skills, along with the ability to collaborate effectively as a team player.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Senior Product Manager
Fortesys Sdn bhd
Selangor, Selangor
06.2023 - Current
- Product briefing for Channel Team to promote Sophos products, it help enlarge the Sophos market share.
- Share product knowledge with resellers and end users to generate additional business opportunities.
- Monitor and gather information on competitive activities, including pricing, marketing strategies, and product/project direction, to ensure the pricing and strategies are competitive and capable of closing deals in a challenging market.
- Collaborate closely with the principal to secure every deal driven by team members.
- Forecast stock levels to ensure adequate inventory is maintained each quarter
- Lead and manage the product team to ensure each team members can successfully close deals and effectively address any issues that arise during the process.
- Host regular cadence calls with the principal to ensure alignment and mutual understanding between both parties
- Hold daily in-person meetings with various resellers and end users to strengthen and maintain relationships
- Increased product adoption by identifying customer needs and developing innovative product features.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Developed communications plans for new products, increasing sales 80%.
Business Manager
Spectrum Edge Sdn Bhd
01.2022 - 05.2023
- Provide Fortinet product updates and information to resellers, fostering business opportunities for collaboration
- Monitor and analyze competitor activities, including pricing, marketing strategies, and product direction, to ensure competitive pricing and strategies that support successful deal closures
- Assist in preparing monthly POS reports for the principal
- Work closely with the principal to secure ongoing deals
- Forecast stock levels and prepare quarterly stock orders
- Develop and evaluate marketing tactics and programs for relevant products, in coordination with other marketing roles
Indoor Sales Executive
Spectrum Edge Sdn bhd
09.2011 - 12.2021
- Provide administrative support to sales team
- Research and relay prospective opportunities
- Assist with preparing monthly sales reports and financial report and manage sales quota according to departmental procedures
- Prepared invoice, deliver order and Quotation
- Monitor monthly stock Level and stock purchasing
- Assist with preparing monthly statement account
- Manage payment status
- Resolve reseller complaints and assist customers enquires
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Sales coordinator
ACACIA IT SERVICE SDN BHD
03.2011 - 08.2011
- Resolve customers complaints
- Phone support for other enquiry and after sales feedback
- Monitor and resolve those pending case
- Perform paperwork required for monetary transactions (Invoice and Quotation)
- Assist with preparing monthly service reports and weekly reporting to the principal
- Spare parts ordering from principal logistic department
- Monitor stock level from store
- Assist with preparing monthly inventory reports and reports to the manager
Senior Sales Assistant
DREAM GAMES SDN BHD
07.2007 - 03.2011
- Informing customers about the range and functions of products offered
- Achievement: attaining several loyal customers
- Resolve customers complaints
- Greet customers and ask about the quality of service they are receiving
- Perform paperwork required for monetary transactions
- Merchandize new in stock, differentiate according to the demand by the customer
- (etc: eye lever space would be most of high demanding items by customers, matching and comfort looking)
- Ensure what are those in HOT selling items
- Inventory control to ensure all items are on stock
- Twice a month to develop new stock in store
- Assist with preparing internal sales reports
- Manage the finance reports
Education
Bachelor's Degree - Sales and Marketing
Wawasan Open University
Kuala Lumpur 01.2016 - 01.2021
SPM Graduated -
Sekolah Menengah Kebangsaan Taman Ehsan
Kuala Lumpur 01.2001 - 01.2005
Skills
- Fluent in English
- Fluent in Chinese (Mandarin & Cantonese)
- Intermediate in Malay
- Proficient in Microsoft Office (Excel, Word and Power Point)
- Effective communication skills
- Product development
- Product lifecycle management
Timeline
Senior Product Manager
Fortesys Sdn bhd
06.2023 - Current
Business Manager
Spectrum Edge Sdn Bhd
01.2022 - 05.2023
Bachelor's Degree - Sales and Marketing
Wawasan Open University
01.2016 - 01.2021
Indoor Sales Executive
Spectrum Edge Sdn bhd
09.2011 - 12.2021
Sales coordinator
ACACIA IT SERVICE SDN BHD
03.2011 - 08.2011
Senior Sales Assistant
DREAM GAMES SDN BHD
07.2007 - 03.2011
SPM Graduated -
Sekolah Menengah Kebangsaan Taman Ehsan
01.2001 - 01.2005
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