WOOI LIN TAN, JACLYN

• Plan and coordinate all international travel arrangements for the CEO, including flights, accommodations, visas, transportation, and itinerary planning.
• Ensure travel logistics are well-organized, efficient, and aligned with the CEO's preferences and company policies.
• Anticipate and address any travel-related issues or changes to ensure a smooth and comfortable experience.
• Provide high-level administrative support to the CEO, including managing schedules, organizing meetings, handling correspondence, and maintaining confidential files.
• Prepare and edit documents, presentations, and reports as required.
• Proactively manage emails, prioritize tasks, and ensure timely responses.
• Prepare meeting agendas, document minutes, and follow up on action items.
• Assist with the preparation of presentations and materials for meetings and conferences.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Identified issues, analyzed information and provided solutions to problems.
• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proven ability to develop and implement creative solutions to complex problems.
• Proved successful working within tight deadlines and a fast-paced environment.

• Provides service to clients’ changing insurance needs by selling life, health, and disability insurance.
• Establishes productive working relationships with clients.
• Develops base for long-term sources of clients.
• Determines clients’ particular needs and financial situations by scheduling fact-finding appointments and determining extent of present coverage and investments.
• Ascertains clients’ long-term goals.
• Develops coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
• Completes coverage by delivering policy, planning future follow-up visits, and evaluations of needs.
• Provides death benefits by delivering policy proceeds and reassessing client needs.

Under the general directions of the Manager Travel Agency /Assistant Manager –Travel Agency and within the limits of established Star World Hotel policies and procedures, responsible to ensure providing efficient & courteous services to hotel guests and visitors on ferry ticket sales, air ticket sales, Helicopter ticket sales and Show’s ticket sales. Assisting Valet Parking counter and Cinema Counter.

• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Handling and solve guests complaint.
• Confirming validity of all travel documents.
• Ensuring smooth check-in of guests and their luggage.
• Guiding guests to the gate until they board.
• Communicating up-to-date flight details to guests.
• Adhering to the company policies and Standard Operating Procedures.

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Answered hotel phones with professionalism and directed calls appropriately.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Handled customer complaints to satisfy and retain guests.