Wong Yin May Tammy
Kuala Lumpur,Malaysia
Summary
Highly skilled professional with a strong focus on problem solving and analytical thinking, adept at proactively identifying and resolving issues to ensure smooth operations.
Demonstrates exceptional responsibility and accountability, taking full ownership of work responsibilities and performance outcomes.
Expertise in market analysis and target achievement, developing strategies that align with business goals to achieve defined targets effectively.
Proven ability in strategic planning, formulating actionable plans to meet and exceed organizational targets while adapting to evolving market conditions.
Maintains high standards of professionalism and work ethic, delivering consistent results with a goal-oriented approach.
Adaptable and resilient in dynamic work environments, addressing challenges with a solution-driven mindset.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
SENIOR MANAGER
BGREEN FOREVER SDN BHD
Kuala Lumpur, Malaysia
05.2018 - Current
- Researched market conditions and competitor behavior to identify trends and capitalize on new opportunities.
- Facilitated cross-functional collaboration leading to improved operational efficiency.
- Mentored junior managers, fostering a culture of continuous learning.
- Led strategic planning meetings, resulting in clear business objectives.
- Overseeing whole company Operation & Sales department , including ensuring seamless coordination of all operational activities, manpower arrangement , Sales and Marketing Strategy to defining the overall direction and strategies to achieve sales and marketing objectives.
- Handling workforce planning, recruitment, and team performance optimization.
- Inventory and Logistics Handling: Managing stock flow, including inbound and outbound logistics, to maintain efficiency and accuracy.
This role allows me to leverage my leadership skills and multi-tasking capabilities, ensuring that all aspects of the business operate effectively and align with the company’s objectives
Mortgage Sales Officer
OCBC BANK (M) BERNAD
11.2007 - 04.2018
- Analyzed sales data to identify areas for improvement.
- Responsible for providing high-quality service and financial products to customers, with a focus on closely following up on customer inquiries.
- Applied diverse marketing strategies, collaborating closely with real estate firms and developers, and enhancing communication skills for cold-calling and cross-selling products to customers.
- Demonstrated patience and independence when handling objections and resolving issues.
- Liaised with all relevant parties to ensure timely loan drawdowns without delays.
- Assisted customers in addressing mortgage-related concerns and provided professional guidance.
- Consistently adhered to bank compliance regulations and maintained operational integrity.
SENIOR MARKETING
WELLNESS LABORATORIES
Kuala Lumpur, Malaysia
05.2004 - 09.2007
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained staff in basic marketing and customer service skills to enhance team performance.
- Played a key role in increasing customer retention and improving satisfaction rates.
- Managed client relationships, focusing on building strong and lasting connections
- Cultivated positive and enduring customer relationships through proactive engagement
- Participated in sales functions across various organizations, contributing to revenue grow.
- Supported and analyzed customer complaints and resolved application-related issues.
Education
UPSR -
Sekolah Rendah Jenis Kebangsaan Cina , Jinjang
Kuala Lumpur 01.1990 - 12.1996
SPM -
SEKOLAH MENENGAH JINJANG
Kuala Lumpur 01.1997 - 12.2001
Diploma - PUBLIC RELATION
TUNKU ABDUL RAHMAN COLLEGE
Kuala LumpurSkills
- Problem Solving & Analytical Thinking
- Market Analysis & Target Achievement
- Responsibility & Accountability
- Strategic Planning
- Professionalism & Work Ethic
- Time efficiency
Timeline
SENIOR MANAGER
BGREEN FOREVER SDN BHD
05.2018 - Current
Mortgage Sales Officer
OCBC BANK (M) BERNAD
11.2007 - 04.2018
SENIOR MARKETING
WELLNESS LABORATORIES
05.2004 - 09.2007
SPM -
SEKOLAH MENENGAH JINJANG
01.1997 - 12.2001
UPSR -
Sekolah Rendah Jenis Kebangsaan Cina , Jinjang
01.1990 - 12.1996
Diploma - PUBLIC RELATION
TUNKU ABDUL RAHMAN COLLEGE
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