WONG YEN CHEN
Business Analyst
Kuala Lumpur
Summary
Forward-thinking with the ability to deal with multiple priorities with a positive attitude. Proactively avoids operational, workflow and production issues by uncovering trends that affect business success. Maintain relationships with individuals to maximize project objectives and outcomes, solve complex issues and implement innovative improvement strategies.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
15
15
Certifications
Work History
Business Analyst
SilverLake Mobility Ecosystem, Innovatz
04.2022 - Current
- Responsible in coordinating between internal and external parties to ensure the deliverables of the banking solution project meet customers’ requirement and the overall project timeline.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyse customer requirements, produce functional design and prepare documents together with technical & developer team members.
- Perform and document impact analysis on business functions in the system, based change request from customer
- Design test scenarios and test scripts to carry out the testing including the mobile application, web application and administration portal systems
Product System Specialist
Flash Malaysia Express
12.2021 - 04.2022
- Overseeing the whole company product system line such as Logistic Official Website & Application, Key Account System, Finance System, Branch System, CSM System, Logistic Operation Portal and Courier System.
- Analyse and communicate with respective department on system development plan to further enhance company’s internal system to achieve maximum efficiency and effectiveness.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Research on new technologies and features in the system and effectively apply to operations, and bring the maximum benefits to the company.
- Worked effectively in fast-paced environments.
Project Manager
HaaS Technologies Sdn Bhd
09.2020 - 12.2021
- Overseeing ongoing project’s progression - Project size ranging from RM300,000 to RM1,800,000
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented strategic project plans to meet business objectives.
- Product Coverage: Public Cloud (AWS, Azure Stack, Alibaba & etc.); Private Cloud or Local Cloud; Hybrid Cloud
Analyst
RHB Investment Bank
06.2018 - 09.2020
- Track, monitor and escalate potential on-boarding issues and ensure the on-boarding processes are in compliance with the regulatory and audit requirements
- Interact with products groups, functional groups and clients to develop understanding of client profile and requirements and execute all on-boarding related workflow activities including exchange of information and gathering of approvals from the appropriate party.
Education
Bachelor of Business (Hons) - Finance and Economics
Taylor’s University Lakeside Campus & University of West England
01.2014 - 01.2017
Science Stream
SMK Sri Sentosa
01.2013 - 01.2014
Skills
Information gathering
Analytical and Critical Thinking
MS Office
Test case scenarios
Gap analysis
Stakeholder Management
Lean manufacturing and design
Project planning and development
Fluency in [English], [Chinese], [Malay] and [Cantonese]]
Accomplishments
- CIMB ASEAN Stock Challenge & Edgewiz Trading Competition
- A virtual trading platform for students to have a hands-on experience on the financialmarket
- Fresh Mart Campaign
- Plan and execute a one-day business with a team of 25.
Certification
AZ-900: Microsoft Certified
Additional Information
- Awards , Dean’s List Awards for all semesters Badminton (Women’s Double) Champion (2011)
Timeline
Business Analyst
SilverLake Mobility Ecosystem, Innovatz
04.2022 - Current
Product System Specialist
Flash Malaysia Express
12.2021 - 04.2022
Project Manager
HaaS Technologies Sdn Bhd
09.2020 - 12.2021
Analyst
RHB Investment Bank
06.2018 - 09.2020
Bachelor of Business (Hons) - Finance and Economics
Taylor’s University Lakeside Campus & University of West England
01.2014 - 01.2017
Science Stream
SMK Sri Sentosa
01.2013 - 01.2014