SHIORY WONG
Account Executive - Renewal Team
Kuala Lumpur
Summary
Currently I am An Sales Account Executive at PropertyGuru .
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Previously I was a Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Sales Account Executive
PropertyGuru Malaysia
03.2020 - Current
- Renewal Team
- Meet monthly target in 100% - Monthly target in minimum 200k
- Prioritise the target list and set number of cold calls for the day
- Plan and set call schedule for follow-up sales calls for the day
- Strive to increase the conversion rate of – Call to Opportunity
- Strive to increase the win rate of – Opportunity to Sales/Closed Won
- Maintain accurate and up to date sales activity in Sales Force
- Maintaining all existing Account users active continuing subscribe PropertyGuru’s account
- Make sales calls in line with the daily targets
- Convert call activities into sales, by applying consultative selling techniques
- Establish a professional relationship with Agents that have subscribed to PropertyGuru
- Strive to convince and convert competitor users to become PropertyGuru Group’s subscribers
- Engage in regular and frequent communication with each prospect
- Ensure meaningful communications with value to each prospect
- Ensure the communications and messages are delivered to prospects in an effective mode
- Timely and accurate reporting of sales performance
- Weekly team sales reporting to Sales Manager
- Clear and detailed reporting of individual performance
- Record all Agent details accurately
- Receive and process payment from the Agents via correct payment method
- Work closely with the Account Management team and Finance to ensure sales is processed accordingly.
Beauty Trainer Executive
Amorepacific Malaysia - Innisfree
07.2019 - 03.2020
- Updating / Prepare Information of all the Innisfree Skin Care Product
- In-charged /conducting Innisfree Skin Care Product training program which is Beginner Training Program, Mentor Training Program and Refresh Training Program
- Conducting In-store product training
- Conducting workshops and delivering brands concept,product knowledge,makeup techniques and product selling skills to Greenus(beauty Advisor) to increase the company sales target and improve the company images
- Preparing and providing training material to conduct weekly and monthly training
- Ensuring all Innisfree Greenus(beauty advisor) are being well trained and knowledgeable
- Understanding and analyzing each Greenus(beauty advisor’s strength and weakness
- Coaching and Motivating Beauty Advisor to guide them to improve their attitude and expertise for future career advancement
- Reporting monthly training schedule to trainer manager
- Assisting / planning training schedule and programs with trainer manager
- Support company event
Beauty Trainer Executive
Parkson Unlimited Beauty Sdn Bhd
10.2017 - 05.2019
- In-charged /conducting Play up Advance makeup brands training
- Conducting workshops and delivering brands concept,product knowledge,makeup techniques and product selling skills to beauty Advisor to increase the company sales target and improve the company images
- Preparing and provides training material to conduct weekly and monthly training
- Ensuring all Beauty Advisor are being well trained and knowledgeable
- Understanding and analyzing each Beauty Advisor’s strength and weakness
- Coaching and Motivating Beauty Advisor to guide them to improve their attitude and expertise for future career advancement
- Reporting monthly training schedule to trainer manager
- Assisting / planning training schedule and programs with trainer manager
- Support company event
Area Sales And Operation Executive
Parkson Unlimited Beauty Sdn Bhd
06.2016 - 10.2017
- Manage Counter /Kiosk day to day operation
- Reviewed and improved operation flows
- Planned strategies and future operation goals effectively
- Checking and verified operation employee’s monthly commission report
- Manage employee’s working schedule
- Manage Counter and Kiosk Sales / monitor sales target and KPI
- Manage sales performance, constantly motivated/led sales team and operation employees to achieve sales
- Planning monthly sales mechanic and promotion campaigns to drive the weekly and monthly sales
- Work and collaborated with different category manager on reporting sales, operation issue, marketing planning
- Responsible on submit counter / kiosk’s monthly report
- Reporting operation issue of every counter / kiosk
- A Superior of 10 counter/ kiosk
- Marketing Research: evaluate data to determine the effectiveness of product / campaign by recognizing past trends to forecast future sales.
Senior Makeup Artist Coach
Make Up Forever,L-Beauty Sdn Bhd
08.2013 - 06.2016
- Meet monthly target in 100% , Monthly target in minimum 90k
- Responsible on submit Daily Sales Report, Monthly Report, Duty Roaster
- Responsible on checking goods receiving stock, stock ordering, stock checked for every month
- Managed and ensure day to day operation of company
- Responsible on reporting day operation to store manager
- Provide Makeup services to customers
- Provide product knowledge to customers
- Determined customer needs
- Conducted makeup lessons and product workshops to consumers
- Supported and coordinated with Company Event
- YEAR
Administrative Officer
MI Synergy (M) SDN BHD
04.2011
- Responsible day to day operation of company
- Upgraded all office filing system
- Handles calls
- Prepared daily reports
- Responsible on salesman in arranging stock and needs
- Prepared documents of invoice, delivery order, credit note and so on.
Education
Diva Production Academy
01.2012 - 01.2014
Diploma - Business Information Technology
KOLEJ YAYASAN PENDIDIKAN CHERAS IT
YEAR 2007 - undefined
SMK, Sijil Pelajaran Malaysia (SPM)
Skills
-Telesales selling techniques
-Field sales techniques
-Result driven
-Customer Service
-Makeup skills
-People Management Skills
-Time Management Skills
Ability in computer application-Ms office word
-Ms office excel
-Ms office power point
LANGUAGES Spoken and Written
English
Chinese
Bahasa Malaysia
Additional Information
- Have Own Transport: YES
- Current Monthly Salary : MYR 10k – 20k
- Expected Monthly Salary: MYR 7000
- Availability: Immediately after 1 months’ notice
Timeline
Sales Account Executive
PropertyGuru Malaysia
03.2020 - Current
Beauty Trainer Executive
Amorepacific Malaysia - Innisfree
07.2019 - 03.2020
Beauty Trainer Executive
Parkson Unlimited Beauty Sdn Bhd
10.2017 - 05.2019
Area Sales And Operation Executive
Parkson Unlimited Beauty Sdn Bhd
06.2016 - 10.2017
Senior Makeup Artist Coach
Make Up Forever,L-Beauty Sdn Bhd
08.2013 - 06.2016
Diva Production Academy
01.2012 - 01.2014
Administrative Officer
MI Synergy (M) SDN BHD
04.2011
Diploma - Business Information Technology
KOLEJ YAYASAN PENDIDIKAN CHERAS IT
YEAR 2007 - undefined
SMK, Sijil Pelajaran Malaysia (SPM)