Wong Kang Yuan Danny

Customer Service Advisor - Social Media

• Interact and assist efficiently with advertisers for advertisements related issues.
• Research and troubleshoot problems by using internal resources / tools
• Stay updated on product knowledge
  - Work effectively across communication channels (E-mail, live chat, call)
• Responsible for managing China, Hong Kong, Macau. Taiwan and Malaysia markets
  
  
  OCT 2022
  internal promotion to Team Lead
• Effectively manage customer inquiries, guide customer service representatives in addressing cases and resolving complaints, while maintaining positive customer relations.
• Communicating company policies and requirements to customers and ensuring their implementation.
• Collect and summarize data from various sources for analysis.
• Oversee daily management tasks within department, including staff management, guidance, supervision, training, and evaluation.
• Compile overall data for reporting purposes, and be prepared to address any inquiries from regional managers regarding data dynamics.
• Develop daily reports and work content based on daily situations, and present it to regional manager.
• When encounter any difficulties, it is important to promptly devise solutions and ensure smooth implementation.
• Championed culture of teamwork and collaboration within department, resulting in higher employee morale.
• Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues

• 7 months in Junior Host for system training.
• Managed budget allocation and resource planning for timely execution of multiple projects, ensuring cost efficiency and ROI maximization.
• Handling new customer for account registration.
• Handling customer gift redemption. (E.g: Ferry ticket, Hotel Room, Meal Voucher etc)

March 2018, promoted to Marketing Manager

• Checking daily closing sales, gift redemption, new customer registration, follow up daily report.
Transfersfer to another department for upgrade company sales and marketing promotion. Handlingling customer complaint/compliment or any other special cases for all Host daily operation.
• Handling working schedule arrangement for Host.
• Handling arrangement for promotion activities.
• VIP department for providing best services for VIP Customer.
• Initiated partnerships with external agencies and third-party vendors for specialized marketing services, expanding company''s resources and capabilities.
• Conducted market research to identify customer needs and preferences, informing targeted campaign development and increasing audience reach.
• Streamlined internal communication processes among departments involved in marketing efforts, fostering collaboration and alignment on project goals.

• Safeguarded company assets through diligent monitoring of expenses, enforcing compliance with internal controls.
• Assisted in the preparation of accurate financial reports for senior management decision making.
• Contributed to budget planning processes by providing detailed expense analysis and forecasting information.
• Streamlined invoice processing for improved efficiency and timely payments to vendors.
• Enhanced team productivity by assisting with payroll processing, ensuring timely payment of employee wages.
• Supports the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
• Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.

• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
• Facilitated cross-departmental collaboration to ensure successful product launches and coordinated sales efforts.
• Cultivated long-lasting partnerships by consistently exceeding expectations across various industries while maintaining a professional demeanor.
• Conducted competitor analysis to identify opportunities for growth within the market space.
• Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
• Mentored junior sales staff members, sharing best practices to help them achieve success in their roles quickly.

• Supported budget planning by providing timely and accurate expense tracking information to management.
• Provided excellent customer service when addressing billing inquiries from clients or vendors.
• Reduced errors in financial recordkeeping through diligent attention to detail and regular account audits.
• Decreased outstanding receivables balance with prompt follow-up on overdue invoices.