WONG JIANG HAU
Customer Service
PUCHONG
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IGT SOLUTIONS PVT LTD (MALAYSIA)
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Advisor
Highpoint Service Network
05.2022 - 03.2023
- Guests who have problems with parts of their computers, need to help them apply for a home warranty.
- Increased customer loyalty by consistently delivering high level of service that exceeded expectations.
Spare Parts Administrator
Toyota PCM PUCHONG MOTOR SDN BHD
11.2021 - 4 2022
- Reduced order processing time through development of efficient order handling procedures.
- Coordinated effectively with other departments such as procurement, sales, operations, finance, ensuring smooth interdepartmental communication related to spare parts management issues.
Education
High School Diploma -
INTI International University & Colleges
3, Jalan SS 15/8, Ss 15, 47500 Subang Jaya, Selang 02.2021 - 08.2021
Skills
Friendly, Positive Attitude
Customer Service
Excellent Communication
Flexible and Adaptable
Computer Skills
Personal Information
- IC Number: 010224-14-0811
- Age: 23 Years Old
- Health Status: Mentally and physically excellent
- Date of Birth: 02/24/2001
- Nationality: Malaysian
- Driving License: D Auto
- Religion : Buddhism
Timeline
Customer Service Representative
IGT SOLUTIONS PVT LTD (MALAYSIA)
05.2023 - Current
Customer Advisor
Highpoint Service Network
05.2022 - 03.2023
Spare Parts Administrator
Toyota PCM PUCHONG MOTOR SDN BHD
11.2021 - 4 2022
High School Diploma -
INTI International University & Colleges
02.2021 - 08.2021
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